Report a missed bin collection


Please note that our bin crews vary their routes for a number of reasons and therefore your bin may not get emptied at the same time every week.

Please wait until after 4pm on your collection day to report a missed bin. If your bin is missed please report it to us within 48 hours.

If you find your bin has not been emptied this week, please let us know by completing the form below and we will make arrangements to collect your bin as soon as possible.

You can check your bin day with our bin collection day lookup facility

Do not report a missed bin if:

  • You did not put your bin out before 6am on your scheduled collection day
  • Your bin contains incorrect materials or is too heavy (your bin will have been tagged). You must remove any incorrect materials or heavy items from your bin for your next scheduled collection or we will not be able to empty it.