Accessibility statement for

This accessibility statement applies to

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Zoom in without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Resize text and adjust line, letter and word spacing
  • Listen to most of the website using a screen reader.

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We have listed areas of the site that we know are not fully accessible:

  • Some PDF and word documents published prior to 23 September 2018 are not fully accessible to screen reader software and provide no information on the structure of the document for assistive technologies.
  • Some of our online forms are difficult to navigate using just a keyboard.
  • Our online forms do not have any programmed autocomplete functions, if you have signed up for an account some fields such as name and address will be autocompleted.  If not your browser may still provide some autocomplete options.
  • Some of our image labels and descriptions are inconsistent.
  • There’s a limit to how far you can magnify the maps on pages.

Feedback and contact information

If you need information on this website in a different format like accessible PDF or large print please contact us:

We’ll consider your request and get back to you. If you cannot view the map on our contact us page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person

Find out how to contact us on our contact us page.

Technical information about this website’s accessibility

Mansfield District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

This non-compliant list relate to the whole of the site, this external audit was run by Silktide. Some of these non-compliant items have been flagged as requiring attention, but may not actually have any content, however we will make the appropriate checks to ensure this is the case and correct any errors.  This external audit was last carried out on the 19 January 2022 and shows the current percentage of all the errors found that have so far been corrected.  

Current level A non compliant elements:

Some of the first heading in a PDF are not a H1 WCAG A 1.3.1 Currently 92.2% completed 
Some PDF headings do not follow a logical order WCAG A 1.3.1 Currently 90.6% completed
Some PDFs specify a default language WCAG A 3.1.1 Currently 71.2% completed
Users cannot pause or hide animated content WCAG A 2.2.2 Currently 52% completed
Some PDFs do not have a title WCAG A 2.4.2 Currently 94.6% completed
Some PDFs do not specify headings WCAG A 1.3.1 Currently 24.8% completed
Not all media has alternative text in PDFs WCAG A 1.1.1 Currently 40.6% completed
Not all PDFs are tagged WCAG A 1.3.1 Currently 73.5% completed
Not all PDF content is in a meaningful sequence WCAG A 1.3.2 Currently 0% completed
Some PDFs do not have sufficient text contrast WCAG A 1.4.3 Currently 0% completed 

Current level AA non compliant elements:

Not all form fields identify the purpose of fields programmatically WCAG AA 1.3.5 Currently 93.9% completed
Not all long PDFs use bookmarks to aid navigation WCAG AA 2.4.5 Currently 88.7% completed
Not all headings and labels are descriptive WCAG AA 2.4.6 Currently 0.1% completed
There are not always multiple ways to access a page WCAG AA 2.4.5 Currently 0.1% completed
Navigation is not always consistent WCAG AA 3.2.3 Currently 0% completed

We plan to fix these issues as soon as possible, our web team are committed to complying with all the WCAG 2.1 AA or below and perform weekly updates and checks.

Disproportionate burden

Interactive tools and transactions

Some of our interactive forms are may be difficult to navigate using a keyboard. Some of our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in June 2023.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix [example of non-essential document].

Any new PDFs or Word documents we publish will meet accessibility standards.

Online maps that are present on our website and are not used for navigational purposes are exempt under the regulations. We use several maps to show planning or other geographical information. If users require an accessible alternative to this information, please contact us.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we are doing to improve accessibility

Training everyone that publishes to the web in creating accessible content.

Providing guidance to services on creating accessible multimedia content.

Moving away from PDF documents to web pages where possible.

The Mansfield District Council web team will perform the required tests and corrections every Wednesday and update this statement on a monthly basis.

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It was last reviewed on 20 January 2022.

This website was last tested in January 2022. The test was carried out by Silktide.  You can read the latest test report at the council report for Mansfield District Council.

We used this approach to deciding on a sample of pages to test "How silktide choose which pages are tested".

We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.