What support can i expect?
Support for Tenants
We know that some tenants may need extra help to report repairs, understand information, arrange appointments or give access. Please tell us if you need support or a reasonable adjustment.
- We can consider reasonable adjustments, such as alternative communication methods or support with appointments.
- We will take account of vulnerabilities, health needs and household circumstances when planning repairs.
- You can ask a family member, friend, carer or advocate to help you report a repair or speak to us.
- If an urgent issue could affect your health, safety or wellbeing, please tell us when you report it.
Support example: If you find phone calls difficult, please tell us. We may be able to contact you in another way where possible.