How do i describe the repair?
Before contacting us, you can try a few simple checks if it is safe. This may resolve the issue quickly or help us understand what needs to happen next.
Quick tip:
Before you report: A few simple checks may help you resolve the issue or give us the information we need to arrange the right repair first time.
Describe the Repair
Use this section to help describe where the problem is. When you report a repair, tell us the room, the item affected and what you can see. If it is safe to do so, a photo can help us diagnose the repair more quickly.
|
Area |
What to look for |
Useful words to use when reporting |
|
Doors and locks |
Door not closing, lock sticking, handle loose, frame damaged, lost keys or forced entry damage. |
Tell us which door, whether your home is secure and whether the issue is with the lock, handle, frame, hinges or keys. |
|
Windows |
Broken glass, window will not open or close, draughts, damaged handle, failed seal or condensation between panes. |
Tell us which room, which window and whether the property is secure or exposed to weather. |
|
Plumbing and leaks |
Dripping tap, burst pipe, leaking toilet, blocked sink, blocked bath, blocked toilet, low water pressure or no water. |
Tell us where the leak is, how fast it is leaking and whether you can safely turn the water off. |
|
Heating and hot water |
No heating, no hot water, radiator not working, boiler fault light, thermostat or timer issue. |
Tell us whether you have heating, hot water or both, any fault code showing and whether anyone in the home may be particularly affected. |
|
Electrics |
No power, tripping fuse box, faulty socket, faulty light fitting, exposed wires or burning smell. |
Tell us whether the whole property or one area is affected. Do not touch exposed wires. |
|
Roofs, gutters and outside areas |
Roof leak, loose tiles, blocked gutter, damaged downpipe, unsafe path or communal area defect. |
Tell us where the problem is, whether water is entering your home and whether there is a safety risk. |