Right to Repair
The Right to Repair Scheme ensures that small urgent repairs which might affect your health, safety or security are carried out quickly and easily. Not all repairs ‘qualify' under the scheme.
The following table gives a list of repairs which qualify as determined by the "Secure Tenants of Local Housing Authorities (Right to Repair) Regulations 1994".
• A repair only qualifies if the cost of carrying out the work is less than £250.
Electrical repairs
Total loss of electrical power.
Emergency - 24 hours
Partial loss of electrical power.
Urgent - 3 working days
Unsafe power or lighting socket or electrical fitting.
Emergency - 24 hours
Heating repairs
Total loss Between 31st October - 1st May.
Emergency 24 hours
Between 30th April - 1st November.
Urgent 3 working days
Total or partial loss of gas supply.
Emergency 24 hours
Blocked flue to open fire or boiler.
Emergency 24 hours
Plumbing repairs
Total loss of water supply.
Emergency - 24 hours
Partial loss of water supply.
Urgent - 3 working days
Blocked or leaking foul drain, soil stack or toilet pan (where there is no other working toilet in the dwelling house).
Emergency - 24 hours
Toilet not flushing (where there is no other working toilet in the dwelling house).
Emergency - 24 hours
Blocked sink, bath or basin.
Urgent - 3 working days
Tap which cannot be turned.
Urgent - 3 working days
Leaking from water or heating pipe tank cistern.
Emergency - 24 hours
Other repairs
Insecure external window, door or lock.
Emergency - 24 hours
Loose or detached banister or handrail.
Urgent - 3 working days
Rotten timber flooring or stair tread.
Urgent - 3 working days
Door entry - phone not working.
Routine 10 - working days
Mechanical extractor fan in internal kitchen or Bathroom not working.
Routine 10 - working days
Leaking roof.
Urgent - 3 working days
Where risk to health or safety of occupants, or to prevent further damage to property (make safe only).
Emergency - 24 hours