How do i report a repair?
Before you get in touch, please check to see which things are classed as your responsibility and which are our responsibility.
Please report repairs as soon as you notice a problem. Reporting early helps stop issues getting worse and helps us plan the right repair at the right time.
How to report
- Online through our website or tenant account, where available
- By email to mdc@mansfield.gov.uk
- By phone through the Council’s contact centre
- In person at the Civic Centre
- Through your Housing Management Officer or another advocate if you need support
For emergencies outside of office hours (5pm to 8.30am Monday to Thursday, 4.30pm to 8.30am Friday and during weekends) call 01623 463050.
What we need to know
- Your name, address and contact details
- What the problem is and where it is in your home or communal area
- When the problem started and whether it is getting worse
- Whether there is any immediate risk to safety, security or damage to the property
- Any access needs, support needs or reasonable adjustments we should know about
- Photos of the problem, if you can safely provide them
We will:
- Tell you if the repair is your responsibility or ours.
- Advise if an inspection is required.
- Arrange a convenient time for an inspector or operative to call if we are able. In some instances we may have to contact you at a later date to arrange access, for example when we have to order special parts. We can offer appointments for non urgent repairs for a morning or an afternoon depending on the nature of the repair.
- Provide you with the job number and the target time for the repair if you request this information.
- Advise you if the repair is rechargeable to you.
Top tip: Reporting early helps us fix issues quicker and can help stop problems getting worse.
Example: Instead of saying “the tap is broken”, try saying “the cold tap in the kitchen will not turn off and water is dripping into the sink”.