Prioritising repairs
Any repairs that we are responsible for are prioritised, depending upon the category they fall into and includes emergency repairs.
Repair priority: Emergency - Response time: 24 hours
These include repairs affecting the safety or security of the property or potentially affect the health of the tenant or visitors. (Examples include gas leaks, uncontrollable water leaks, loss of heat in winter months and serious electrical faults)
Repair priority: Urgent - Response time: 72 hours
These are repairs which are not classed as an emergency, but which could result in the loss of a basic facility, or where further damage will be caused if the problem is not dealt with urgently. Examples might include a minor leak to the roof, or partial loss of heating.
Repair priority: Routine - Response time: 20 working days
These are repairs which can wait without causing major inconvenience to the tenant and might include such repairs as a leaking gutter or damaged kitchen unit
Repair priority: Batched - Response time: 15 week programme
These are external works where there is no risk to health and safety and no imminent risk to the fabric of the building and can include external doors, window frames, plastering and rendering, soffits, fascias and rainwater pipes and gutters, roofs and chimney stacks etc.