Anti-Social Behaviour/Hate Crime Policy

Reporting of ASB

We will accept reports of ASB from our tenants, members of the community, our partners, and other agencies. (Where the perpetrator is not a council tenant, a referral will be made to the appropriate department / agency)

We offer a range of methods for reporting incidents of ASB including:

  • By telephone on 01623 463463
  • By email to
  • In person at Civic Centre, Chesterfield Road South, Mansfield, Notts, NG19 7BH
  • Online via the council’s web page
  • In writing to The Housing Department. Civic Centre, Chesterfield Road South, Mansfield, Notts, NG19 7BH

We will deal sensitively with all reports of ASB/Hate Crime and promote a culture that encourages victims to report any incidents that affect them. We will remain professional and non-judgemental when we are working with both victims and alleged perpetrators of ASB.

We will assess and evaluate all reported incidents of ASB/Hate Crime including anonymous reports, where there is enough information available making it possible to do so and then action as required.

In an emergency, where there is an immediate risk to life or property, complainants and witnesses should always ring 999 and ask for the appropriate emergency service. In such circumstances and where there is belief a crime is committed; we will also ask you to report incidents to the Police or other services (and do this on your behalf if appropriate to do so) as they may be the most appropriate agency to investigate the incident.

The Council will only be expected to respond to your complaints during working hours.

The Council will not be expected to respond at weekends, bank holidays or periods when the Council is closed such as the Christmas/New Year period. You are advised to report any incidents of ASB during this period to the Police by contacting them on 101 (non-emergency) or 999 in an emergency or where a crime is in progress.