Complaints and community triggers
The Anti-Social Behaviour, Crime and Policing Act 2014 introduced specific measures designed to give victim and communities a say in the way that complaints of antisocial behaviour are dealt with.
This includes ‘The ASB Case Review’ formally known as ‘The Community Trigger’. This gives victims of persistent ASB the right to request a review of their ASB case reported to any of the main responsible agencies (such as the Council, Police or Housing Provider) the right to request a multi-agency case review where a local threshold is met. This brings the agencies together to review the case to consider whether any further actions or activity can be put in place.
The ASB Case Review does not replace the council’s own complaints procedure.