Chipping in
We recognise that our tenants have busy lives. Engagement shouldn't feel like a second job. To ensure we hear from as many people as possible, we offer flexible, bite-sized opportunities for you to contribute whenever and however you choose.
Whether it’s a two-minute survey, a comment on a social media post, or dropping into a local meeting, every "chip-in" helps build a better service.
Why "Chipping In" Matters (The Benefits)
- Zero Pressure: You contribute only when the topic is relevant to you or when you have the time. No long-term commitments are required.
- Instant Impact: Digital feedback and social media comments provide us with real-time data, allowing for faster responses to service issues.
- Inclusive: This model lowers the barrier to entry, ensuring that parents, workers, and those with busy schedules have an equal voice to those who have the time to attend formal meetings.
The following table shows the different ways you can “chip in” and the time commitment required
|
Engagement Activity |
What it is used for |
How often / availability |
Your Voice (You said) |
Our Response (feedback loop) |
|
Transactional surveys |
Gather immediate feedback after a service interaction (e.g. a repair) |
Digital / print channel following an interaction Time commitment: approximately 10 minutes |
Opportunity to provide feedback about a specific, recent interaction |
Personal response of the action taken (where we have your contact details) Response to collective voices of action taken via all “Making you aware” channels (you said we did) |
|
Estate Walkabouts |
Joint staff and tenant inspections of estates and communal areas |
Face to face channel
Time commitment: Approximately 1 hour as part of scheduled walkabouts |
Opportunity to provide feedback and develop shared action plans for physical improvements and monitoring their completion |
Personal response of the action taken (where we have your contact details)
Response to collective voices of action taken via all “Making you aware” channels (you said we did) |
|
Comments. Complaints and compliments |
Detailed logging of tenant experiences
|
Digital or written channel
Time commitment: varies |
Opportunity to provide feedback on individual experiences and track learning actions |
Personal response of the action taken
Response to collective voices of action taken via all “Making you aware” channels (you said we did) |
|
Annual Tenant perception survey |
A comprehensive survey to measure how well MDC are meeting the regulatory standards |
Email / Telephone channel (sample of all tenants)
Time commitment: approximately 30 minutes once a year |
Opportunity to provide feedback on overall satisfaction, trust, keeping you informed |
Response to collective voices of action taken via all “Making you aware” channels (you said we did)
Identify further requirements for deep dive sessions / scrutiny (collaborate) |