Making you aware
We will use a variety of different communication channels to share essential information with you and the standards you can expect from us when we communicate with you are set out in our Communications Charter. These channels also enable you to influence how we communicate, rather than just receiving information by providing opportunities to feedback.
Effective engagement relies on a "right channel, right time" approach. Our communication framework ensures that every tenant—regardless of your digital abilities—has access to essential information
Communication channels we will use include:
We will also provide:
Our framework moves beyond "telling" to "listening” and our communication framework provides opportunities for you to provide feedback on the communications and information you receive