Tenant Engagement and Influencing Framework - A summary
You choose how involved you want to be. Some options take minutes, others a bit more time.
Every voice matters
Stay Informed
Time: A few minutes, when it suits you
- Tenant Newsletter / Bi‑Monthly Bulletin
- Website, social media,
- Letters, block notices
No commitment – just read what’s useful to you.
Asking for Your Views
Time: 5 minutes to join (one‑off)
- Join the consultation list
- Choose which topics interest you
- Respond only when you want to
You stay in control at all times.
Quick Ways to Have a Say
Time: a few minutes to an hour
- After‑service surveys (e.g. repairs): ~10 mins
- Annual tenant survey: ~30 mins once a year
- Estate walkabouts: ~1 hour (optional)
- Comments, complaints or compliments: your choice
No meetings, no ongoing commitment.
Work With Us
Time: A few hours a year or month
- Tenant Scrutiny Panel: ~2 hrs monthly
- Focus groups: ~2 hrs per session (up to 3)
- Policy review: ~2 hrs per policy (max 4/year)
- Co‑design projects: time varies
Support and feedback provided
Tenant‑Led Decisions
Time: Higher commitment
- Tenant Assurance Panel (TAP): ~2–3 hrs, quarterly
- Tenant Management Organisation (Right to Manage): ongoing, agreed by tenants
Tenants lead – MDC supports.
Your Choice
- Take part once or regularly
- Change your level of involvement anytime
- 2 minutes or 2 hours – it all counts