Getting Involved

Your Voice

Information and communication

We know how important it is that you are kept up to date with information about the services we provide, what you can expect from us as your landlord and how we are performing.

You can find out what is happening and how we are performing through:

  • Our dedicated housing webpages
  • Regular housing bulletins / updates sent directly to you
  • Social media (Facebook)

Each year we will publish our communication plan which sets out what information you can expect from us and when

Consultation and feedback

We want to make sure you can tell us your views on the services you receive and how you think we are performing. We will use a variety of ways to ensure you can give us your views and opinions by carrying out:

  • A programme of transactional surveys
  • Online polls
  • Annual tenant perception survey
  • User research
  • Community conversations – where tenants are invited on a quarterly basis to provide us with feedback on a particular topic or pre set question

You also have the opportunity to provide us with your feedback via:

All feedback we receive will be recorded, analysed to identify any trends and used as insight to improve the way in which we design and deliver our services

We will clearly communicate how your feedback is being used in decision-making and provide updates on the implementation of suggested changes via our ‘You said, We did’ webpage and through our housing bulletin