If you would like to make a complaint about our services, please read our Corporate Complaints Policy. This sets out how we handle complaints and deal with them effectively.
A complaint is not an enquiry or request for us to do something. For example, don’t make a complaint to:
- Report Benefit Fraud. You can report benefit fraud by phone to National Benefit Fraud Hotline (NBFH):Telephone: 0800 854 440 or online to www.gov.uk/report-benefit-fraud
- Report anti-social behaviour.
- To challenge a decision for which this is a right of appeal, either to a tribunal or to the council itself.
- Because you disagree with the law.
- To ask us to provide something, such as information or a service.
You can make a complaint online:
or:
- by email: mdc@mansfield.gov.uk
- by phone: 01623 463463
- by post: Mansfield District Council, Chesterfield Road South, Mansfield, Nottinghamshire, NG19 7BH.
- Through a representative or advocate (see section 4 of the complaints policy)
We will acknowledge receipt of your formal complaint within five working days and we aim to reply in full within 10 working days.
It is a statutory requirement to publish complaints made by customers who receive our housing services and further information can be found on Housing's How we perform pages