'You said, We did' is where we capture feedback from complaints, forums, direct communications and consultation and show what we are doing to make improvements in response to that feedback.
Thanks to all the tenants who have helped influence our services over the last year. Here are some of the ways they’ve made a difference on your behalf!
THE DIFFERENCE MADE BY TENANTS
- Influenced the way in which we respond to complaints
- Co-produced a new Tenant Engagement and Influencing Framework
- Influenced the standards we will work towards in the delivery of the repairs and maintenance service
- Influenced our approach to dealing with ASB including the information provided
- Gave views on how we communicate with tenants to ensure we are transparent in our performance
- Gave views on the development of the new lettings Policy