Using tenants information
We continue to update our tenant profile (the information we collect about you) through surveys, Keeping in Touch visits, tenant engagement activities and everyday contact with tenants. The more we understand our tenants, the better we can tailor services, target support and improve outcomes for everyone
Here are some examples of how tenant insight (your information) has been turned into action
Recent Improvements at a Glance
| You Said | We Did | Benefit |
|---|---|---|
| Younger tenants need more opportunities to have their say | Developed a Young Tenant Voice Framework | More representative tenant engagement |
| Some tenants need extra support because of health conditions or disabilities | Targeted support and reasonable adjustments | Improved accessibility and inclusion |
| Cost of living pressures are increasing | Promoted grants, benefits and support schemes | Better financial support for tenants |
| Prevent problems before they escalate | Developed early intervention approaches for arrears and support needs | Earlier help and better outcomes |
| Services should reflect the needs of all tenants | Expanded profiling and tenant insight activities | Better informed service improvements |