Feedback from Scrutiny of Anti-Social Behaviour
What we have done following the Tenant Scrutiny Panel’s recommendations
We accepted all 14 recommendations from the Tenant Scrutiny Panel’s review of our anti-social behaviour (ASB) and hate crime service. As a result, we have made information clearer, improved support for tenants and strengthened how ASB cases are managed.
- Made ASB information easier to find and understand, including accessible formats and an easy-read policy.
- Reviewed reporting options and drafted FAQs and a process map so tenants know what to expect.
- Improved information about support, reasonable adjustments, case reviews and complaints.
- Started reviewing ASB performance measures, including response times, outcomes and tenant satisfaction.
- Completed a noise nuisance self-assessment, developed a Noise Nuisance Procedure and shared information about The Noise App.
We will continue to work with tenants, staff and partners to improve the information, support and service tenants receive when they report ASB or hate crime.