What can I expect when I report incidents of anti-social behaviour?
High category cases are managed by the ASB & Enforcement Team with complaints responded to within 1 working day, these include:
- Arson
- Assaults and threats of violence
- Hoarding when there is a serious risk of fire or infestation
- Serious criminal behaviour including hate crime incidents, where there is activity linked to county lines, gangs, cuckooing, domestic abuse, or safeguarding concerns
- Sexual offences
- Weapons
Medium category cases are managed by the Housing Management Officers with complaints responded to within 5 working days, these include
- Animal Nuisance
- Animal Nuisance
- Behaviour linked to substance misuse
- Brothels
- Criminal damage or threat to damage, including vandalism
- Drug use and distribution
- Fly tipping/littering
- Misuse of communal or public spaces
- Noise (deemed to be a statutory noise nuisance)
- Nuisance from Vehicles
- Low level criminal behaviour
- Sex working
- Verbal abuse, threats, and intimidation
You can find further information in our Anti-Social Behaviour and Hate Crime Policy and our Anti-Social Behaviour and Hate Crime Procedure.
As part of the policy and procedure, an action plan will be agreed with you to investigate and resolve the issues you have raised along with a Risk Assessment (link to risk assessment form opens in new window) to identify actions and interventions required to support you throughout the case.
If you think your concerns of anti-social behaviour have not been dealt with, or acted upon, you have the right to request an Anti-Social Behaviour Case Review (also known as a Community Trigger) of our response
The Anti-Social Behaviour Case Review does not replace the council’s own complaint's procedure.