What we are improving
Based on the review, we are making the following improvements.
Clear commitment to fairness
We will be clearer about our commitment to equality, diversity and inclusion, so tenants know what standards to expect from us and how we hold ourselves to account.
Easier access to services
We will make it clearer what help is available if you face barriers such as:
- Disability or health needs
- Language or communication needs
- Digital access issues
This includes clearer information in housing and Homefinder policies.
Better communication
We will:
- Use plain‑English information wherever possible
- Explain how to ask for information in different formats, such as large print, translations or alternative ways to contact us
Understanding tenant needs
We will improve how we collect and use information about tenant needs so services are designed to work for different households and communities across Mansfield.
Listening and acting on feedback
We will continue to use tenant feedback and Tenant Satisfaction Measures to improve services and aim to reach at least the national average where results are lower.
Supporting inclusive communities
We will be clearer about how housing services support equality, opportunity and good relationships across Mansfield, not just within individual tenancies.