Assisted collections

We offer an assisted collection service for residents who need help to put their bins out for collection.

What we offer

Our operatives can collect your bin from your property and return it once empty, if you are unable to move your wheelie bins due to:

  • age
  • disability
  • medical problems.

If your bins are usually stored behind locked gates, these must be left unlocked from 6am on your collection day. We are not able to return to bins that we have been unable to collect because of locked gates.

How to apply

This service is free of charge to people who qualify for it.

For more information or to apply for the service, please complete our online form:

Assisted bin collection request form

Please allow 10 working days for your request to be processed. If you haven't heard from us within 10 working days, you can call us on 01623 463463.