Under The Environmental Protection Act 1990, we can investigate complaints of noise from various sources including loud music, barking dogs, DIY, burglar alarms and noise from pubs, clubs, industrial and commercial premises.
Noise from neighbours is a common source of nuisance. The main complaints are about:
- barking dogs, for more information see our dog nuisance page
- loud music or television
- intruder alarms, and
- do-it-yourself (DIY) activities.
We can all expect, or make, some level of neighbour noise as no house or flat is totally soundproof. We cannot take any action against noise relating to ordinary day to day activities. Also we can only base our investigation on the 'ordinary person' and therefore we cannot always help people who are particularly sensitive to noise, shift workers or people with unrealistic expectations. However, if this noise amounts to a nuisance as determined by an Enforcement Officer, there is action that we can take to address it.
If you are being disturbed by noise from a neighbour, if possible approach them and explain that you are being troubled by their noise. Alternatively you can use our sample noise letter to send to your neighbour.
If this fails, please contact us to discuss your problem. You will be asked to complete a diary sheet for approximately two weeks, giving times and dates and asking for a description of the noise and how it is affecting you.
For a noise to be investigated by a qualified Enforcement Officer, it must be compromising the normal, reasonable use of your property. If it is annoying or irritating we will not be able to investigate the complaint. Further details on how your complaint will be investigated can be found on our noise complaint factsheet.
Who to contact
If the property you are complaining about is a Mansfield District Council property you can report the noise issue by contacting your Housing Officer or calling us on 01623 463463.
To report a noise issue that includes aspects of anti-social behaviour, go to our Report anti-social behaviour page.
To report a noise nuisance you can contact us on 01623 463463.
For information regarding instances when you may need to contact the Police go to the Nottinghamshire Police website (opens in new window).
False alarms and faulty systems are the most common causes of burglar alarm noise. If a fault develops while you are on holiday, alarms can sometimes sound for days. This can cause a serious noise nuisance to your neighbours.
If your alarm rings and is considered to be a statutory nuisance by an officer from Environmental Health, we will serve a Noise Abatement Notice on you and may have to enter your premises to disconnect the alarm. A warrant will be obtained from the Magistrates' Court to enter the premises to deactivate the alarm. Any costs incurred to silence the alarm will be charged to you.
To avoid any problems or potential complaints about a ringing burglar alarm you should:
- Fit an automatic cut-out device to stop the alarm ringing after 20 minutes.
- Give a key and the alarm code to a neighbour, so that someone can disable and reset the alarm if there's a problem (especially if you are often away from home or go on holiday).
To avoid false alarms, have the alarm regularly checked so any faults can be fixed.
Noise from industrial or commercial premises
Sometimes we can be disturbed by excessive noise coming from industrial or commercial premises, such as:
- machinery noise
- fan noises
- vehicle movements
If you are disturbed by such noise and you are able to identify the source, try visiting the premises and speaking to the site manager. If the noise continues and the owner/s appear unwilling to respond, please contact us to make a complaint.
What we cannot deal with
There are some noises that we do not have statutory powers or duties to deal with or we cannot investigate further. These are as follows:
- aircraft noise
- traffic noise
- railway noise
- noise from emergency vehicles
- noise from people in the street
- emergency works by utility companies or roadworks
- children playing in the street
- where the noise source is unknown.