Temporary changes to our services

The health, safety and wellbeing of our community is paramount, which is why we are temporarily changing the way we deliver services from Tuesday 17 March 2020.

In line with current advice from the Government, the council remains open and is focused on continuing to provide priority services for our residents and businesses, particularly the most vulnerable members of our community.

We have, however, decided that the time has now come to limit face-to-face contact to reduce the risk of the spread of coronavirus (COVID-19) among the local community and our employees.

Customers can continue to:

We will only deal with urgent customer enquiries in person and apologise for any inconvenience caused.  

We have been working hard for some time to put measures in place to enable our office-based employees to work from home, where possible and where it does not disrupt service delivery and this will be the case from Tuesday 17 March.  

Council employees have been advised to cancel all non-essential travel, meetings and training or make alternative arrangements such as tele-conferencing where possible.

Employees delivering public facing services such as housing repairs, street cleansing and waste and recycling will continue as normal for now but this is being reviewed regularly and may change in line with the latest Government advice.

We plan to postpone delegated decisions and council meetings and are asking councillors to support members of their ward from home.

Hayley Barsby, Chief Executive of Mansfield District Council, said:

“We feel that this is the right thing to do at this time. It gives us a better chance of reducing the risk of the spread of coronavirus among both our local community and our employees. We are proactively screening our face-to-face calls by asking customers if they are currently self-isolating and taking action accordingly.

“We know these are worrying and unsettling times for everyone. I want to reassure the public and our employees that while safety is our top priority, we are doing all we can to find ways to continue providing vital services, particularly for our vulnerable service users.”

For the latest advice please visit our coronavirus (COVID-19) webpage.

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Published: March 16th 2020