The Lifeline Service is our 24 hour response service.

It works by giving people who live alone the security of knowing that someone is available at the push of a button if they require assistance or support. The system supports independent living and helps vulnerable people remain in their own homes.

How does it work?

The Lifeline Service consists of a unit which is plugged into a socket near your telephone and a lightweight pendant that must be worn at all times while you are in your home or garden.

On signing up to the service you will be asked to supply contact names and numbers. Clients who have limited contacts may be required to have a key safe installed. You also need to supply your doctor’s contact details and any health information that we might need to know about in an emergency. This will come up on a screen in the Central Control Centre when you press your button so we know straight away who you are, where you are and who to contact.

The unit is linked through to the Council's Central Control Centre, where our central Control team are available 24 hours a day, seven days a week, 365 days a year. If you need assistance you can push the button on either your pendant or unit and this will put you straight through to the Central Control team.

The unit allows two way speech and has inbuilt microphones so we can speak to you in your home. We do not specify what calls should be made, anything you feel is important will be responded to.

Who is Lifeline for?

The Lifeline Service can be used by anyone although it is particularly useful for people who may feel vulnerable due to ill health, age or isolation.

The service is available to all Mansfield district residents, whether they are council tenants, Housing Association tenants, private tenants or homeowners.

What do I need to get the service?

You will need a working telephone line and an electrical socket within reach of your telephone socket to be able to use the service.

How much does it cost to use the service?

There are variable charges for the Lifeline Service and each application is individually assessed.

For more information or to apply for the service, contact us on 01623 463076 / 01623 463341.

How can I get the Lifeline Service?

If you would like to apply for the Lifeline Service please call the team on 01623 463076 / 01623 463341.

We will be happy to answer any questions or arrange a home visit to discuss the service.

How long will it take to be fitted?

It will take approximately an hour to install the Lifeline Service, providing that there are no problems. The service will be operational as soon as it is installed.

Telecare services

Telecare equipment can help support independent living and help vulnerable people remain in their own homes and provide peace of mind to carers and families. We can supply and install smoke detection and fall sensors, that in the event of a fire or fall, will automatically alert our Central Control Centre for help. Additional charges may apply for these sensors.