Mansfield District Council’s ASSIST service provides Lifeline and Assistive Technology for vulnerable people, to support you or your loved one to live independently at home. Our service gives you peace of mind that help is only a call away 24/7, 365 days of the year.

How does it work?

The Lifeline Service consists of a unit which is plugged into a socket near your telephone and a lightweight pendant that must be worn at all times while you are in your home or garden.

On signing up to the service you will be asked to supply contact names and numbers. You also need to supply your doctor’s contact details and any health information that we might need to know about in an emergency. This will come up on a screen in the Central Control Centre when you press your button so we know straight away who you are, where you are and who to contact.

The unit is linked through to the Council's Central Control Centre, where our central Control team are available 24 hours a day, seven days a week, 365 days a year. If you need assistance you can push the button on either your pendant or unit and this will put you straight through to the Central Control team.

The unit allows two way speech and has inbuilt microphones so we can speak to you in your home.

Who is Lifeline for?

The Lifeline Service can be used by anyone although it is particularly useful for people who may feel vulnerable due to ill health, age or isolation.

The service is available to all Mansfield district residents, whether they are council tenants, Housing Association tenants, private tenants or homeowners. We also provide our service to those living outside the district in Ashfield, Newark, Alfreton and others. To find out if we provide our service in your area please view our approved areas document (opens in a new window)

What do I need to get the service?

You will be asked if you have a working landline telephone, please let us know so that we can ensure the correct equipment is provided to you. Although not essential, we do recommend that you have at least one nominated emergency contact, this could be a family member, friend or neighbour and a consent form will be sent to your nominated emergency contact.

How much does it cost to use the service?

Lifeline Service

Installation/removal costs are £15.

Weekly fees are £5.60.

Handy Person Service (Minimum charge of 1 hour) 

Mansfield District Council Tenants:

The charge is £16 per hour. An additional 15 mins service is £4.

Private Sector Tenants:

The minimum charge is £18 per hour. An additional 15 mins service is £4.50.

Key Safe Charges 

Installation charge or removal of keysafe is £26. 

Purchasing of a keysafe for private property is £75.

Installation charge or removal of keysafe in a Mansfield District Council Property is free of charge. 

How long will it take to be fitted?

It will take approximately 20 minutes to install the Lifeline, providing that there are no problems. The service will be operational as soon as it is installed. Alternatively, you can view the self installation guide (opens in a new window) - should you prefer to install the unit yourself. There is no delivery cost for self installations.

Telecare services

We can supply and install monitored smoke detectors and fall sensors that in the event of a fire or fall, will automatically alert our Control Centre for help. These are provided at no extra cost to you if installed alongside our Lifeline.

To apply for a Lifeline, assistive technology or keysafe please apply online using the lifeline application form (opens in a new window)

Alternatively please call our friendly team on 01623 463076 or email

Our Handy Person Service is available to install Key Safes and other small jobs in your home. For this service please call us 01623 463076 (charges may apply for these services. Please call our office for further information).

Cancelling your Lifeline service

Should your Lifeline no longer be required please inform by telephone on 01623 463463 or by email

Please be aware that telecare equipment is loaned to you by Mansfield District Council, on cancelling your agreement you advised to return the equipment to us at:

The Hub
Poppy Fields
Foresters Close
NG19 6FB

Alternatively we can arrange for collection by our team for a fee of £25.

Please be aware that you will continue to be charged for our service until the equipment has been returned to us.

Contacting us

Call 01623 463076, Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm. You can also email