Make a Complaint
We’re committed to providing the best possible service. But we’re not perfect and there will be times when we get things wrong or you're not happy with our service.
If you aren’t happy, we want you to tell us. It’s OK to complain. We’ll do our best to put things right for you, and we’ll learn from your complaint. Your feedback is important to us and helps us improve what we do.
You can make a complaint online:
or:
- by email: mdc@mansfield.gov.uk
- by phone: 01623 463463
- by post: Mansfield District Council, Chesterfield Road South, Mansfield, Nottinghamshire, NG19 7BH.
- Through a representative or advocate (see section 4 of the complaints policy)
Our Complaint Policy and Quick Guide sets out how we deal with and learn from complaints and the standards you can expect when you make a complaint.
For more information about the number and type of complaints we receive, how we’ve handled them and how we’ve learnt take a look at our Performance Section.