Accessibility statement for mansfield.gov.uk
This accessibility statement applies to mansfield.gov.uk
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Zoom in without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Resize text and adjust line, letter and word spacing
- Listen to most of the website using a screen reader.
We have also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We have listed areas of the site that we know are not fully accessible:
- Some PDF and word documents published prior to 23 September 2018 are not fully accessible to screen reader software and provide no information on the structure of the document for assistive technologies.
- Some of our online forms are difficult to navigate using just a keyboard.
- Our online forms do not have any programmed autocomplete functions, if you have signed up for an account some fields such as name and address will be autocompleted. If not your browser may still provide some autocomplete options.
- Some of our image labels and descriptions are inconsistent.
- There’s a limit to how far you can magnify the maps on pages.
Feedback and contact information
If you need information on this website in a different format like accessible PDF or large print please contact us:
- email: accessibility@mansfield.gov.uk
- telephone: 01623 463463
We’ll consider your request and get back to you. If you cannot view the map on our contact us page, call or email us for directions.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us:
- email: accessibility@mansfield.gov.uk
- telephone: 01623 463463
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens in a new window).
Contacting us by phone or visiting us in person
Find out how to contact us on our contact us page.
Technical information about this website’s accessibility
Mansfield District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2, due to certain non-compliances and exemptions listed on this page.
Non-accessible content
Non-compliance with the accessibility regulations
This non-compliant list relate to the whole of the site, this external audit was run by Acquia Optimize. Some of these non-compliant items have been flagged as requiring attention, but may not actually have any content, however we will make the appropriate checks to ensure this is the case and correct any errors. This external audit was last carried out on the 14 November 2024 and shows the current percentage of all the errors found that have so far been corrected.
Current level A non compliant elements:
Alt text for all img elements contains all text in the image unless the image text is decorative or appears elsewhere in the document. WCAG A 1.1.1 61.67%
All input elements, type of "text", have a label that is positioned close to the control. WCAG A 3.3.2 99.20%
All select elements have a label that is positioned close to the control. WCAG A 3.3.2 98.03%
All select elements have a label that describes the purpose or function of the control. WCAG A 3.3.2 98.03%
Using white space characters to create multiple columns or to format tables in plain text content WCAG A 1.3.2 99.52%
The tab order specified by tabindex attributes follows a logical order. WCAG A 2.4.3 92.16%
All functionality of the content is operable through a keyboard interface WCAG A 2.1.1 92.16%
Color is not used as the only visual means of conveying meaning WCAG A 1.4.1 92.16%
All layout tables make sense when linearized. WCAG A 1.3.2 99.76%
Element needs to have the right semantic role WCAG A 1.3.1 99.44%
Functionality that can be operated by device motion or user motion can also be operated by user interface. WCAG A 2.5.4 99.76%
Functionality that can be operated by device motion or user motion can be disabled to prevent accidental actuation. WCAG A 2.5.4 99.76%
Functionality that can be operated using a single pointer, is implemented in a safe manner. WCAG A 2.5.2 99.76%
Content can be operated using simple inputs on a wide range of pointing devices. WCAG A 2.5.1 99.76%
Keyboard shortcuts are implemented in a changeable and safe manner WCAG A 2.1.4 99.76%
All data table summaries describe navigation and structure of the table. WCAG A 1.3.1 99.84%
All text references do not use shape, size, or relative position alone. WCAG A 1.3.3 99.80%
Current level AA non compliant elements:
The luminosity contrast ratio between text and background color in all images is at least 4.5:1. WCAG AA 1.4.3 55.55%
Each label describes its associated input element. WCAG AA 2.4.6 87.81%
Information deleted using a web page can be recovered. WCAG AA 3.3.4 87.81%
All form submission error messages provide assistance in correcting the error. WCAG AA 3.3.3 95.78%
blockquote must not be used for indentation. WCAG AA 3.2.4 99.68%
List items must not be used to format text. WCAG AA 3.2.4 99.96%
Status messages can be programmatically determined through role or properties. WCAG AA 4.1.3 99.76%
The purpose of each input field collecting information about the user can be programmatically determined. WCAG AA 1.3.5 99.76%
Additional content that appears and disappears in coordination with keyboard focus or pointer hover does not obstruct operation. WCAG AA 1.4.13 99.80%
No loss of content or functionality occurs when changing certain text style properties. WCAG AA 1.4.12 99.80%
The visual presentation of UI and graphics components have a contrast ratio of at least 3:1 against adjacent color(s). WCAG AA 1.4.11 99.80%
Scrolling in more than one direction is not necessary for small displays and zoomed content. WCAG AA 1.4.10 99.80%
Repeated components appear in the same relative order each time they appear. WCAG AA 3.2.3 99.80%
Words and phrases not in the document"s primary language are marked. WCAG AA 3.1.2 99.80%
Content does not restrict its view and operation to a single display orientation, such as portrait or landscape, unless a specific display orientation is essential. WCAG AA 1.3.4 99.80%
We plan to fix these issues as soon as possible, our web team are committed to complying with all the WCAG 2.2 AA or below and perform monthly updates and checks.
Disproportionate burden
Interactive tools and transactions
Some of our interactive forms may be difficult to navigate using a keyboard. Some of our forms are built and hosted through third party software and ‘skinned’ to look like our website. With specific reference to "Not all form fields identify the purpose of fields programmatically WCAG AA 1.3.5" which is the issue for accessibility that relates to our forms, we are working to resolve this with our suppliers. However the burden on the council to replace these systems is significant.
JADU, our website provider have stated that the fix is available in their release XFP 8.1.0, we are currently at release version XFP 7.3.1 and have asked JADU to prepare the update for us as soon as possible. It is expected to be available from June 2025.
We have contacted NEC Northgate, our Revenues and Benefits system provider and are awaiting a suitable response in this matter. The costs for the Northgate product over the current 3-year contract is £242,2794, the current contract expires 31/03/2028. The costs and timescales to replace this product, given the values involved is considered a disproportionate burden, as the costs to the council would be significant. The council offers support to those citizens unable to complete the forms online through the contact centre via phone and on site at the Civic Centre.
We have contacted GovTech, who provide forms to integrate into the Northgate products and are awaiting a suitable response. The costs for the products are £96,252 for a 3 year period, the current contract expires 31/12/2025. The costs and timescales to replace this product, given the values involved is considered a disproportionate burden, as the costs to the council would be significant. The council offers support to those citizens unable to complete the forms online through the contact centre via phone and on site at the Civic Centre.
We’ve assessed the cost of fixing the accessibility issue "Not all form fields identify the purpose of fields programmatically WCAG AA 1.3.5" and we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. However we will work with our suppliers to continue to resolve the issue.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix [example of non-essential document].
Any new PDFs or Word documents we publish will meet accessibility standards.
Online maps that are present on our website and are not used for navigational purposes are exempt under the regulations. We use several maps to show planning or other geographical information. If users require an accessible alternative to this information, please contact us.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
What we are doing to improve accessibility
Training everyone that publishes to the web in creating accessible content.
Providing guidance to services on creating accessible multimedia content.
Moving away from PDF documents to web pages where possible.
The Mansfield District Council web team will perform the required tests and corrections every Wednesday and update this statement on a monthly basis.
Preparation of this accessibility statement
This statement was prepared on 22 September 2020. It was last reviewed on 14 November 2024.
This website was last tested in November 2024. The test was carried out by Acquia Optimize.
We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.
We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.