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Housing - Making a Difference

Making a Difference

Mystery Shoppers

Tenants Scrutiny

Estate Walkabouts

Community Champions

Making a difference

We have developed a new Customer Involvement Strategy - pdf icon Tenant Involvement Strategy [753kb] which outlines our aims and objectives for delivering tenant involvement in Mansfield. We have also developed a range of 'How To' leaflets that provide information on how you can become involved in activities including:

Mystery Shoppers

Mystery shoppers act as customers, providing important feedback about their experiences of housing services. It helps us focus on customer service improvements by providing information about the quality of services. See our pdf icon How to become a Mystery Shopper [321kb] leaflet for more information on becoming a mystery shopper.


Tenant scrutiny panel

A group of tenants and residents meet once a month to look at our services and how we are working and make suggestions on how we can improve our services. The panel produces a report after every scrutiny exercise. See our pdf icon How to become a member of the Scrutiny Panel [304kb] leaflet for more information on becoming a scrutiny panel member

If you would like to join the panel, please complete our online form.

We also publish our Annual Report which gives you the opportunity to scrutinise our performance as a landlord without having to become a member of the panel.

Estate walkabouts

Our estate walkabouts give you another chance to have a say about your neighbourhood. The walkabouts are open to all our tenants. It's a good opportunity to find out what work is taking place in the area and to raise any concerns you may have as a tenant. 

To find out about more please ask your housing officer

Community champions

Community champions are individuals or groups that operate in and around the district of Mansfield to undertake activities to improve their neighbourhoods and the health and wellbeing of their communities. Small grants are available for individuals and groups that meet certain criteria.pdf icon TRA recognition criteria [289kb]

Consultation and feedback

So we can identify our customers' needs and expectations, we carry out surveys including the STAR survey pdf icon STAR Survey [836kb](Standardised Tenant and Resident Survey) every two years. 

Keeping you informed

To keep up-to-date with changes to our services see our quarterly tenant's magazine.


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