Council Tax – residents’ wellbeing is top priority

We are keen to support our residents as much as possible during these unprecedented and difficult times.

Council Tax bills for 2020/21 have started arriving at homes and while we have a statutory responsibility to collect Council Tax, we’d like to reassure residents that our number one priority is your safety and wellbeing.

We will be as flexible as possible for those whose income or circumstances are affected by coronavirus.

We understand that some people prefer to pay their Council Tax in person at the Post Office or at a PayPoint outlet.

This may not be possible if, for example, you are staying at home in line with the Government’s guidance or are avoiding public places in response to advice on social distancing.

Please don’t worry, we are here to help.

The easiest ways to pay are by Direct Debit, online via debit or credit card, or by phone 24 hours a day, 365 days a year, on 01623 428632.

You can find full details on our Council Tax pages.

The council already operates a Council Tax Reduction Scheme, which can help with covering up to 90% of Council Tax. Forms are available on our website or we can post one out if you call us on 463463.

If you are experiencing difficulty in paying your Council Tax contact us on 01623 463463 (option 3) or email as soon as possible.

If you are a council tenant and your finances are affected by coronavirus, please contact us at the earliest opportunity so we can work with you. We will be as flexible as possible dealing with any issues resulting from coronavirus.

Tenants may be able to get support to meet their rent and Council Tax through claiming Housing Benefit or Universal Credit (Housing Element), Council Tax Relief Scheme or Discretionary Housing Payment.

Renters in private or social accommodation do not need to worry about the threat of eviction after the Government announced that landlords will not be able to start eviction proceedings for at least a three-month period.

Homeowners are reminded that they can request up to a three-month mortgage payment holiday from your mortgage lender.

Landlords can also apply for a three-month payment holiday on Buy-To-Let mortgages, which will also ease the pressure on landlords and tenants.

For more information, visit the website (opens in new window).

Published: March 19th 2020