Update 4 January 2pm: Our Contact Centre is very busy with call waiting times up to 40 minutes. We apologise for the delay, this is due to high call volumes and returning calls from yesterday's outage
*** UPDATE: 12.45PM Tuesday 3 January
We are pleased to announce our phone lines are open but call waiting times are longer than usual. Please only call for urgent matters today.
Phone lines are working and our contact centre team is responding to the backlog of requests. Call waiting times are approximately 30 minutes. Please only call today with urgent matters. Use our website to request repairs, report issues and access services and payments. You can also report urgent matters by direct message on social media or by email on mdc@mansfield.gov.uk***
10.52am Tuesday 3 January 2023
Phone lines are down causing delays in our contact centre
Due to ongoing technical difficulties we are unable to take calls in our contact centre this morning. We apologise for any inconvenience caused. Please call back later or contact us online.
We have reported this matter to our system provider and requested urgent repair of the system. Please rest assured we aim to return to normal service as soon as we possibly can.
Whilst we await the phone line to return to normal service please contact us by email at mdc@mansfield.gov.uk or direct message us on social media. You can also report issues, find out information, request a repair and make payments on our website.
Thank you for your patience and apologies for any inconvenience caused at this time.