Council house repairs
We are responsible for keeping the outside of your home and its basic structure in good repair. We are also responsible for maintaining installations (such as central heating, water heating and the supply of gas, electricity and water) in good working order.
Any repairs that we are responsible for are prioritised, depending upon the category they fall into and includes emergency repairs.
Emergency repairs are something which may cause serious risk or damage to the building or to your health and safety.
Please be aware that you may be charged for using the out-of-hours service if your repair is not an emergency.
As well as carrying out day to day repairs on your homes, we also carry out improvement works to ensure that all our properties continue to meet the decent homes standard (opens in a new window) set by the government.
Tenant repairing responsibilities
You are responsible for all internal decorations and keeping your home, yard or garden clean and well maintained.
You are also responsible for repairing, or replacing, or meeting the cost of replacement of any items which are damaged by you, your friends, relatives or someone else living with or visiting you.
Unless you are elderly, disabled or otherwise vulnerable, you are responsible for repairing or replacing:
- Inside door handles.
- Tiling in kitchens, bathrooms and on fireplaces.
- Toilet chains, toilet seats, plugs for sinks, basins and baths.
- Blocked inlets to drains.
- Catches and hinges on cupboards.
- Fine cracks in plaster work.
- Ash pans for open fires.
- Insulation or draught proofing.
Further information regarding repairing responsibilities can be found in the Tenants' Repairs Handbook (opens in new window) [391kb].