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  1. Home
  2. Housing
  3. TSM frequently asked questions (FAQ's)

TSM frequently asked questions (FAQ's)

In this section…

  1. What are Tenant Satisfaction Measures
  2. How do we collect this information?
  3. You are here: What questions are in the survey?
  4. How many tenants were asked to complete the survey?
  5. How is the sample of tenants selected?
  6. What survey method is used and why?
  7. How are the results checked?
  8. How are the results shared and with whom?
  9. How are the results of the feedback used?

What questions are in the survey?

You can see a copy of the latest survey here. As well as the mandatory quesdtions. respondents were also given the opportunity to say in their own words why they gave their overall  score on overall satisafction

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  • Next page : How many tenants were asked to complete the survey?
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