Tenant Assurance Panel
Tenant Assurance Panel (TAP) Member
Purpose of the role
The Tenant Assurance Panel is a tenant-led group that provides independent oversight of housing services. Members review performance, regulatory compliance and tenant engagement activity, and give assurance to senior decision-makers that services are working in tenants’ best interests.
Key responsibilities
• Review strategic performance and landlord standards
• Challenge and question housing performance and outcomes
• Assess how well tenants are being listened to
• Provide formal assurance and recommendations to senior leadership
• Support transparency and accountability
What you’ll contribute
• Your lived experience as a tenant
• Independent thinking and constructive challenge
• Willingness to review information and ask questions
• Commitment to representing tenant views
Time commitment
• Approximately 2 hours every 3 months
• Preparation time to read papers before meetings
Skills and qualities
You don’t need previous experience. We are looking for people who:
• Care about improving services
• Are confident sharing opinions respectfully
• Can consider information and make balanced judgements
• Want to help shape strategic decisions
Support provided
• Induction and clear guidance on the role
• Ongoing guidance from housing staff
• Expenses covered
• Accessible meeting arrangements
Impact of the role
Members influence how services are delivered, monitored and improved, ensuring tenants’ voices shape decisions at the highest level.