Information we collect about you
Why we ask for this information
We ask some questions about you and your household so we can provide safe, fair and accessible services for everyone.
This information helps us:
- Understand different needs across our tenants
- Make reasonable adjustments where needed
- Offer support earlier if someone is struggling
- Improve our services and neighbourhoods
- Make sure we treat people fairly, not all the same
You do not have to answer every question, and you can update your information at any time.
What kind of information do we collect?
We may ask for information such as:
- Who lives in your household
- How you prefer us to contact you
- Any disabilities, health conditions or support needs
- Language or communication needs
- Whether you have access to the internet or prefer non‑digital contact
We only ask for information that helps us deliver better services.
How we use this information
We use this information to:
- Make sure homes and services are safe and accessible
- Contact you in ways that work best for you
- Prioritise support for tenants who need it most
- Improve repairs, safety and estate services
- Learn what is working well and what needs improvement
This information helps us plan our services and support tenants more effectively.
What we will not use it for
We understand that sharing personal information is sensitive.
We will never:
- Use this information to refuse services
- Use it to judge or stereotype you
- Make automated decisions about you without staff oversight
- Share your information without a legal reason
- Use it to treat you unfairly
Your information is collected to support you
Your privacy and your rights
Your personal information is protected by data protection law.
This means:
- Only trained staff who need the information can access it
- Your information is kept secure
- You can ask to see the information we hold about you
- You can ask us to correct or update your details
- You can ask how your information is being used
More detail is available in our Privacy Notice
Your choice
Sharing information with us is your choice.
- You can choose not to answer certain questions
- You can change your information at any time
- You will still receive our services if you decide not to share some details
We encourage tenants to share information because it helps us improve services — but the choice is always yours