Housing Performance

Key performance indicators

In addition to the TSM’s we also measure and monitor trends in our performance against a number of key performance indicators.

Lettings

Performance Indicator 2023 - 24 2022 - 23
Total number of homes that were re-let 343 443
Total number of existing tenants that transferred to another MDC home 97 147
Total number of tenants who exchanged their homes (mutual exchange) 17  40
Average number of days taken to re-let a property that required no major works 34 days 28 days
Percentage of rent lost through properties being empty and / or waiting to be re-let 1.44% 1.42%

Income Management

Performance Indicator 2023 - 24 2022 - 23
Total rent and service charges due to the Council £28,011,755 £25,960,813
Rent and Service charges collected from current and former tenants £27,593,451 £25,400,569
Rent and service charges collected as a % of rent owed 99.94% 99.25%
Level of current tenant arrears £937,711 £968,409
Rent written off that cannot be collected £57,928 £124,268
Number of tenants evicted due to rent arrears 6 8

Responsive Repairs

Performance Indicator 2023 - 24 2022 -23
Number of emergency repairs completed 3042 2925
Number of urgent repairs completed 1077 1022
Number of routine repairs completed 2362 2569
Percentage of emergency repairs completed on time 90.3% 97.16%
Percentage of urgent repairs completed on time 75.3% 89.14%
Percentage of routine repairs completed on time 67.57% 58.15%

Neighbourhood Management

Performance Indicator 2023 - 24 2022 - 23
Number of ASB cases recorded 483 489
Number of closed successfully resolved ASB cases 218 130
Number of closed unresolved ASB cases 23 28
Number of evictions for ASB 1 1
Percentage of ASB cases that were resolved 95.2% 97.3%