Terms and conditions

General terms and conditions for the Garden Waste Collection Service

  1. You have agreed to pay Mansfield District Council (‘MDC’) to deliver the Garden Waste Collection Service (‘Service’) to collect garden waste that has been placed in your brown bin(s).
  2. The Service year runs from 1 April to 31 March each year. You can purchase up to four brown bins in total per year. If you decide to subscribe to the Service partway through the year, the cost will remain the same as for a full year.
  3. Once your payment for the Service has cleared, MDC will deliver a brown bin within 10 working days (where applicable).
  4. Your brown bin(s) will be emptied every two weeks from March to November and once during December. There will be no collections during January and February. Whilst all reasonable endeavours will be made to provide the service at these times MDC reserves the right to amend the collection service, without prior notice, due to circumstances beyond MDC’s control. MDC will not offer any refunds or compensation for missed collections as a result of circumstances beyond its control.
  5. You are responsible for the waste that goes in to your brown bin(s). If your brown bin(s) become contaminated by non-acceptable waste (please see MDC’s website for what can go in your brown bin(s)) MDC will not empty your brown bin(s) and you will be responsible for removing the contaminated waste. MDC will not empty your brown bin(s) until your next scheduled collection date following the removal of the contaminated waste.
  6. Payment for the Service is required every year in advance. You will be notified in February of the charge and the payment date for the new Service year commencing 1 April. If you do not pay by the specified date, MDC will withdraw the Service until such time as you re-subscribe. To ensure you receive a continuous service from 1 April, you are required to pay for the service by 30 March. Please be aware that payments made at a Post Office or PayPoint can take 3 to 5 days to reach MDC.
  7. If you are not a current user of MDC’s Garden Waste Collection Service you will need to subscribe by 17 March to receive the Service from 1 April. This is due to the fact that it can take up to 10 working days to process your request once your payment has cleared.
  8. If you move to an address in the Mansfield district where MDC deliver the Service, please let MDC know by emailing mdc@mansfield.gov.uk or calling 01623 463463 and ensure that you take your brown bin(s) with you and change your house number on the brown bin(s) so that you can continue to receive the Service. If you are unable to do so, please contact MDC.
  9. If you choose to discontinue the Service for any reason then you will be required to contact MDC by emailing mdc@mansfield.gov.uk or calling 01623 463463 so that MDC can arrange for your bin to be collected. No refund will be offered where the Service is cancelled.
  10. The Service is not transferable. If you move from your property then the Service cannot be transferred to the new occupants. If the new occupiers require the Service, they will need to sign up on our garden waste page.
  11. All brown bins remain the property of Mansfield District Council at all times.
  12. If your brown bin(s) becomes damaged through fair wear and tear, MDC will repair or replace it free of charge as soon as possible. If your brown bin(s) is damaged through accident, neglect or misuse, the cost of repair or replacement may be recharged to you.
  13. If your brown bin(s) is lost or stolen, you will be charged for a replacement bin. Please contact MDC to order a replacement and report a lost, stolen or damaged bin. You can do this online by using our Report a lost, stolen or damaged bin form.
  14. MDC is committed to ensuring that your privacy is protected and will only use and store your personal data in line with the General Data Protection Regulation 2016 (UK GDPR) and the Data Protection Act 2018.  MDC collect and use your personal data in order to provide services you have requested from us or to carry out our legal obligations to you.  MDC will not disclose your personal data to any third parties, unless we need to do so to provide a service to you or we are legally required to do so.  MDC may share your personal data with other Council departments in order to provide the service you have requested and to ensure that the information we hold about you is accurate and up to date. The Council’s Privacy Notice sets out how we collect, use and securely hold your data. If you would like more information on how a particular Council service uses your personal data, please view the Privacy Notices on our website.

For more information or to report an issue, please visit our Garden Waste page. If you need assistance, please email mdc@mansfield.gov.uk or call 01623 463463.