Terms and conditions

General Terms and Conditions for Garden Waste Customers.

  1. You have agreed to pay Mansfield District Council (MDC) to collect garden waste that has been placed in your brown bin.
  2. The period of collection runs from 1 April to 31 March each year. You can purchase up to four bins in total per year. If you decide to subscribe to the service partway through the year, the cost will remain the same as for a full year.
  3. Once your payment for the service has cleared, within 10 working days we will send you a brown bin (where required).
  4. Your brown bin will be emptied every two weeks from March to November and monthly during December to February. Factors such as bad weather may prevent us from emptying your bin. If we miss your brown bin collection we will do our best to collect it at a later date. However, we will not be able to give you a refund if we miss, or are unable to collect your garden waste.
  5. You are responsible for the waste that goes in your brown bin. If it becomes contaminated (by non-acceptable waste - please see the What can I put in my brown bin page for what can go in your brown bin) we will not empty your brown bin and you will be responsible for removing the contaminated waste. We will not empty your bin until your next scheduled collection date following the removal of the contamination.
  6. Payment for our Garden Waste Collection Service is required every year in advance. You will be notified of the charge and payment date for the following years’ service in January or February. If you do not pay by the specified date, we will withdraw your service until such time as you resubscribe to the service. To ensure you receive a continuous service from 1 April 2020, you will be required to pay for the 2020/2021 service by 30 March 2020.
  7. If you are not a current user of our Garden Waste Collection Service you will need to sign up by 20th March if you want to receive a service from 1 April 2020. This is because it can take up to ten working days to process your request once your payment has cleared.
  8. If you move to an address in the Mansfield district where we deliver our service, please let us know and wherever possible take your brown bin with you (and change your house number on the bin) so that you can continue to receive our service. If you are unable to do so, please contact us.
  9. If you choose to discontinue the service for any reason then you will be required to contact us at so we can arrange for your bin to be collected in. You will not be entitled to a refund.
  10. The service is not transferable. If you move address then the service cannot be transferred to the new occupants. If the new occupiers require the service then they will have to contact us to sign up for the service
  11. All brown bins remain the property of Mansfield District Council at all times.
  12. If your brown bin becomes damaged through fair wear and tear, we will repair or replace it free of charge as soon as we can. If your bin is damaged through accident, neglect or misuse, the cost of repair or replacement may be recharged to you. For damaged bins please contact us to discuss a replacement.
  13. If your brown bin is lost or stolen, you will be charged for a replacement bin. To order a replacement, please contact us.