Changing your Payment Date / Instalments – Important Information

Thank you for using our online service to change your payment date and/or instalments. 

Before you start, please be aware that if you will be paying by direct debit that under the direct debit guarantee, we normally need to allow 10 working days between the direct debit instruction being created and collecting any payments on it.

So, depending on when you set up or amend a direct debit instruction and the payment date you choose, if there is not enough time to allow for the 10 working day notice period, your next instalment may start later than anticipated, making the remaining payments higher.