Our CCTV operators monitor around 160 cameras and work 24 hours a day, 365 days a year from a purpose-built control room, and work closely with the Community Safety Officers and the police in an attempt to reduce and prevent crime and disorder throughout the district.

We view and capture live incidents, and if required, share information with the police, providing them with the live information they need to despatch a measured response.

Operators follow strict legislation and adhere to the Information Commissioner's Office Code of Practice (opens in new window) which is government endorsed.

Keeping the district and your business safe

We also offer local businesses and other authorities a unique opportunity to be a part of our success, ensuring property, work places, schools and the people of Mansfield and surrounding areas are safe. We achieve great results monitoring business premises and responding to alarm activations and our high definition cameras provide exceptional quality images should the footage be required for evidential purposes.

If you are interested in CCTV for your business, please contact us to arrange a visit to our control room for a better insight and understanding of the work we do.

Can I view CCTV footage?

We are registered as a data controller with the Information Commissioner's Office (registration number: Z7131075).

Due to Data Protection laws, it is likely that most requests to gain or view footage, will not be permitted. This is because we must, as a Data Controller, adhere to various prohibitions within legislation. This said, each request will be assessed on a case by case basis.

If you feel that you have a request that can be sanctioned, you will firstly need to provide MDC with the following in writing:

  • Time and date of incident
  • Precise and detailed information of the incident.
  • Why you are requesting such CCTV
  • If any insurance body or investigation authority are involved
  • Their contact details if yes.
  • Proof of your ID, such as a passport or driving licence.

It is possible for anyone to request to view data of themselves if they think they may have been captured on CCTV. However, due to data protection laws, it is not permitted for you to view images where other people in the recording can be identified.

You can request to view footage with our CCTV access to information form [1MB].

In line with data protection laws, after 31 days the footage will be automatically removed from the system and only footage needed for evidential purposes will remain on the system thereafter.

CCTV footage of a crime

If you are a victim of a crime and you think the incident may have been captured on CCTV, you are advised to make contact with your local police force. As the investigating authority, they will liaise with us to request any relevant footage. If evidence has been captured, the police will seize it as part of their investigation.

CCTV recorded data of motor vehicle accidents

CCTV's most common enquiry by the public is in relation to motor vehicle accidents. In this instance, we advise that you make contact with your insurance company who are able to deal with us directly on your behalf. The costs associated with gathering the relevant information will then be absorbed by the insurance company.