We’ll empty your bin from 6am on your collection day. Please ensure it is presented on the kerbside on time and is clearly labelled with your house number or name.
When we will return free of charge
If we missed your bin in error then we will return for it free of charge.
Blocked roads
Many of our rounds cannot be completed due to parking issues across Mansfield. Please park considerately so our lorries can get up your street.
We will always try to empty bins and if the road is not accessible we aim to return. Unfortunately, it may not be the same day but please leave your bin out and we will collect it as soon as possible.
When we will return for a fee
We will not empty your bin if:
- The bin is not out on time (6am) for collection
- The bin is not labelled with your house number or name
- The incorrect bin is presented
- The bin is too heavy or overfilled
- Waste has been compacted and could not be emptied from the bin
- The bin is not a Mansfield District Council bin (must be a bin provided by us so our wagons can lift it)
- Unauthorised additional bin presented
- Contains incorrect materials, such as a recycling bin containing food waste, nappies, thin plastics, general waste, pizza boxes, soil, glass, etc.
- The bin service has not been paid for, specific to our garden waste collection service.
If the bin was not emptied due to any of the reasons above, we will return to empty your bin for a £11.50 fee. Any contamination or heavy loading will need to be rectified before we return. Alternatively, your bin will be emptied on your next scheduled collection day. Look up your next bin collection day.
Please contact us within 48 hours of the missed collection.