Frequently asked questions
When will bins be delivered to residents?
Household glass recycling bins have now been delivered to eligible homes. If you didn't opt out of the glass recycling scheme but haven't received a glass recycling bin, please email your address to us at firstname.lastname@example.org.
Communal bins and bottle banks will be positioned in April. We will publish a list of the locations when they are in place.
How will I know when my bin will be emptied?
Collections are every eight weeks. Personalised collection calendars for 2021-22 were sent to residents with Council Tax letters in March. You can also check your collection dates on our bin days lookup.
Please note, your glass collection day may be different to your general waste and mixed recycling service.
Please ensure your house number is on your bin and it is out by 6am on collection days.
How do I get free email collection reminders?
To help ensure that you never miss a collection, you can sign up for our free collection reminder emails. We will let you know the day before collection that you need to put your bin out.
How big is the bin?
Residents with an individual use bin, will receive a 140L wheeled bin. At present, we aren't able to offer additional bins or a larger bin. If your glass bin is full, please take your extra items to a local bottle bank or put them to one side for when your bin has been emptied.
The size of communal bins may vary and will be in line with the other bins in your communal facility.
If I don’t have space for a 140L but still want to join the scheme are there smaller size bins available?
Unfortunately, we are only able to supply 140L bins to residents, this is the smallest size that would be safe to present to our collection vehicle.
If I haven't got room for a bin, can I put my glass recycling out in a bag instead?
All glass recycling must be placed in the 140L wheelie bin, where provided. We cannot collect glass recycling in any other container.
Can I opt out of the glass recycling scheme?
Residents who haven’t already opted out of receiving a bin but no longer want one, are asked to wait until their bin arrives before contacting us. If you no longer want your bin, please let us know by emailing email@example.com. We will aim to collect any unwanted bins within 10 working days.
Can I opt back into the glass recycling scheme?
Residents who have opted out of the glass recycling scheme can opt back in at no charge until 28 May 2021. After this date, residents will be charged an admin fee to opt back in.
What can go in my bin?
You can put glass bottles or jars of any colour in your new bin as long as they are clean and empty.
We cannot accept any other kind of glass, such as Pyrex, mirrors, greenhouse glass, drinking glasses or lightbulbs, which must go in your general waste bin (green).
Please do not contaminate your glass recycling bin with general household waste, or put glass in your blue recycling bin. If this happens, you would have to remove the items and wait for your next collection or pay a service charge for us to return.
Do the lids need to be taken off the bottles?
Where possible please remove all lids, corks or stoppers before placing the glass into your bin. Lids that cannot come off, such as perfume bottles, can stay on.
Do the labels needs removing?
No, there is no need to remove the labels from the glass jars or bottles.
If my collection is missed would you return?
If your bin was presented kerbside by 6am, and was not contaminated with unacceptable items, you can report your bin as missed on our customer portal or contact us.
Where possible we will return to collect your bin. Returns will be considered along with capacity to collect and service demand until the service is more established.
If your bin is full, please either store the recyclable glass until your bin has been emptied or take it to a local bottle bank.
Do I have to pay for my glass recycling bin?
There is no additional charge for the glass recycling scheme. However, if you opt out of the scheme and change your mind at a later date you will have to pay an admin and delivery fee to have a bin delivered and to be included in the scheme.
What happens to the glass where does it go?
The glass we collect will be taken to a local recycling disposal authority/glass treatment plant. They will sort the glass items and then assess the appropriate use of each type of glass. The glass will be crushed and melted before being reformed into a new product.