Also known as a Lifeline service, Assist can support you to live independently in your home, knowing there is always someone there to answer your call and providing peace of mind for you and for your family and friends.
The service includes an alarm unit with a pendant connected to our monitoring centre, which monitors alarms 24/7. When the alarm is activated, the monitoring centre will take the most appropriate action based on the information provided at that time and any known information about the user.
The service is particularly useful to older residents or anyone with mobility issues.
Assist provides 24-hour monitoring, 365 days a year from our local call centre. It’s not intrusive but is there if you need it.
Who can apply?
Mansfield District Council’s Assist is available to anyone living in the Mansfield area.
How does it work?
Mansfield’s Assist service now uses the latest digital technology meaning that you only need a power socket.
The equipment uses a SIM card in which the signal strength is tested upon installation and monitored continuously. If the signal strength is below what is required, alternative solutions are available.
In order to provide the best level of service, it is beneficial to provide contact information of people who can assist in an emergency. This can be family, neighbours or friends.
Assist can be used to raise an alarm call up to 50 metres away from the unit which covers inside and outside your home. Simply press your Assist pendant to call for assistance.
The Assist service is monitored by our locally based, trained and professional staff 24 hours a day, 365 days of the year. If you need urgent assistance or are worried, we’re just a push of the button away and we will get you the assistance that you need.
We will always answer your call. We’ll also provide an annual service to check the equipment is working how it should be and update information to ensure we can provide the best level of service for you.
There’s no minimum contract length and no exit fees so if it isn’t for you, you can just cancel.
How do you apply?
You can apply in a number of ways including:
- Calling us on 01623 463076
- Send an email to assistadmin@mansfield.gov.uk
How much does it cost?
| Service Level | Fee | Services Included |
|---|---|---|
| Standard Service | £7.29 per week | a 24-hour emergency response service which includes a digital lifeline, Once a call has been activated, our team will assess the situation and where appropriate we will contact your nominated emergency contacts or the emergency services, providing peace of mind for you and your loved ones at the push of a button, |
| yearly visit with one of our response officers to test equipment and update any changes | ||
| general help and guidance | ||
| access to centre activities which include breakfast and lunch clubs, community events etc | ||
| we will arrange an engineer to visit when you report any issues with your equipment |
| Service Level | Fee | Services Included |
|---|---|---|
| Enhanced Service | £11.46 per week | Everything in the Standard Service plus |
| Monday to Friday wellbeing check, which can include a daily telephone call or a weekly visit up to an hour per week | ||
| help with light meal preparation | ||
| support to access local services | ||
| help with letters and forms | ||
| signposting to other agencies both within MDC and external partners | ||
| be-friending service |
This service will be provided following an assessment to identify individual needs and is a chargeable weekly service.
Be aware of the digital switchover
The digital switchover is something that is being enforced across the telecommunications industry which will see all traditional landlines in the UK switched off.
The analogue, copper wire phone network (also known as public switch telephone network – or PSTN) is being retired, meaning the way your landline phone operates will change. The switchover has already started with a target completion date of January 2027.
If you are a current Assist customer with an older model of lifeline, the team will be in touch with you soon to upgrade your lifeline to the latest technology. If your Communications Provider writes to you or calls you to advise that they are switching you, please get in touch with us as soon as possible.