Coronavirus (COVID-19)

Service updates

Customer services

Following the Prime Minister's announcement on Monday 23 March, our offices are now closed to the public until further notice.

Please contact us via the following methods in the first instance:

We are also working hard to ensure we can sustain our critical services beyond the next 12 weeks. Council employees are working from home where possible, to keep themselves well. They will be redeployed to help community efforts to support our most vulnerable residents when needed. 

Bins and recycling

From Monday 30 March 2020 we are changing how we empty bins. This is to protect our staff and sustain critical services for the long-term.

We will no longer be collecting garden waste (brown bin) to allow our resources to be concentrated on the collection of household (green bin) and recycling waste (blue bin). We advise bagging and storing any excess garden waste and consider home composting. Please don’t put garden waste in your green or blue bin. At this time we are not accepting new sign-ups to the garden waste service. We will review the service later this year along with payments that have already been made.

Please ensure you park your car considerately so we can empty all bins that are put out for collection. Individual missed bins should be reported online.

Bulky collections have been suspended until further notice.

We are prioritising the delivery of new bins to households that don’t have any bins. We will replace damaged bins as and when resources are available so please bear with us.

Unfortunately, the introduction of our glass recycling scheme is postponed for at least 12 weeks as we redeploy staff to vital waste collections. 

Crematorium and cemeteries

Following government advice, funerals can still go ahead but only with the deceased’s immediate family present. Regrettably, we are having to introduce new social distancing measures for funerals at the Mansfield Crematorium, including limiting the number of mourners to maximum 15 immediate family members.

We appreciate these new measures maybe upsetting for bereaved families but we have to follow the government’s announced social distancing restrictions to help reduce the spread of the coronavirus and to help safeguard the health and wellbeing of our staff , funeral directors staff and all those who attend funerals.

We have also reduced our contact with the public to ensure we can protect the small team we have working as much as possible, while still enabling services to take place.

Only those attending funerals, funeral directing staff, ministers/officiants and our own staff can now access the building and Book of Remembrance. You can also view The Book of remembrance online (opens in new window).

We are so sorry to have to introduce these measures and we can only apologise to those bereaved families affected by them but we hope everyone will understand the exceptional circumstances we are in and the importance of playing our part in the need for a collective national response to the coronavirus emergency.

Environmental Health

We have suspended food premises inspections until further notice.

Housing

Housing repairs

We are being careful and planning ahead to make sure our services are resilient over the next four months. This means making decisions now about the types of repairs we can deliver.

To keep our staff and residents safe and to avoid the spread of Covid-19 (Coronavirus), from Monday 23 March 2020 we will only be carrying out essential repairs inside tenants' homes. These include:

  •     leaks
  •     windows and door issues including locks and essential carpentry
  •     sanitary plumbing
  •     electrical work
  •     health and safety works
  •     fire safety works
  •     heating and hot water.

Non-urgent repairs like decorating, plastering, mould washing, bath panel replacement, adjusting doors or non-emergency surveys will be temporarily put on hold. Our normal service will resume once the risk has reduced and we will keep you updated of any developments.

Our customer service staff will ask everyone requesting a repair if anyone in their household is self-isolating. Repairs staff or our contractors will only attend a home where a tenant is self-isolating in an emergency, on a case by case basis, following advice from our public health team.

Due to the possible vulnerability and age of tenants in sheltered housing, we will be limiting the number of tradespeople coming into the sheltered schemes and only carrying out emergency repairs.

If you have any queries call 01623 463463 and press option 1. Out of hours and at weekends call 01623 463050.

Homeless prevention

We are working with our homeless community, Derby City Mission and Framework outreach team to ensure that rough sleepers and volunteers are safe and well and social distancing guidelines are followed.

Leisure and wellbeing

Mansfield Palace Theatre and Mansfield Museum are closed until further notice.

Public events and activities organised by us are to be postponed for 12 weeks (until Monday 8 June 2020).

Our children’s play areas and outdoor gym equipment and trim trails are closed. Signage will be put up on site. Car parks on our parks are also closed until further notice. Parks and open spaces remain open but the public must follow the strict guidance on remaining two metres away from other people. 

Mansfield District Leisure Trust has announced the closing of our leisure centres Water MeadowsRebecca Adlington Swimming CentreRiver Maun Recreation Centre, and Oak Tree Leisure Centre. Please visit the Mansfield District Leisure Trust website (opens in new window) for answers to any questions about membership payments and tips on staying active.

Town centres and parking

Walkden Street car park is closed and the Shopmobility scheme based there is currently unavailable. All other council car parks in the district are open and free to use.

All Mansfield District Council car parks across the district are now free to use, with no parking charges.

Due to revised government guidelines, our public toilets have been reopened on reduced hours (9am to 3pm) and are free to use.

The majority of Mansfield Market has been closed. The only traders remaining will be fruit and vegetable stalls and a meat vendor to allow the public continued access to fresh produce. This is subject to social distancing measures being followed and will remain under constant review. 

The Town Centre Office (on Clumber Street) is closed until further notice. For season tickets and any town centre parking queries please call 01623 463073.

Partner organisations updates

Nottinghamshire County Council service updates

If you need extra help at home or in your community during the coronavirus outbreak, contact Nottinghamshire County Council on 0300 500 80 80 or visit Nottinghamshire County Council's community support and volunteering webpage (opens in new window).

Please note, this number is monitored Monday to Friday during office hours. If you need extra support outside of these times, such as at weekends, please call our emergency number on 01623 463050.

Nottinghamshire County Council service updates

Department for Work and Pensions (DWP)

The Department for Work and Pensions has announced that there will be limited access to jobcentres from tomorrow, including at Mansfield Civic Centre. This is in line with recent Government guidance and to make sure those who need support receive it.

Only the most vulnerable claimants who cannot access DWP services by other channels will be invited to attend in person, with the public urged to use online services. Further information is available on the DWP website.

Department for Work and Pensions website

Updated 30 March 2020