Test and Trace Support Payment

In some circumstances, you may be ordered to self-isolate by NHS Test and Trace. The need to stay at home if told to do so is now a legal requirement and those who fail to do so could face fines of at least £1,000. For the most serious breaches of the rules, including preventing others from self-isolating, for example business owners threatening self-isolating staff with redundancy, the fines could be as high as £10,000.

Mansfield District Council will issue the £500 payment to those who apply and are entitled to it.

We carry out all necessary checks to ensure claims are genuine. Please only apply for this support payment if you are entitled to it.

Those ordered to self-isolate by NHS Test and Trace service will be issued with an 'Account ID' and they will need this to claim the support payment.

If you have been told to stay at home and self-isolate via the NHS COVID-19 App, you will need to follow some steps to request your Account ID. This is because the app is anonymous, so you need to register with NHS Test and Trace by following a link in the app. You must do this while you are in your self-isolation period. You cannot request your Account ID after you’ve finished self-isolating.

To start the process, select ‘Financial support’. This button appears on the home screen of the app when you’ve been told to self-isolate because you’ve been in close contact with someone who has coronavirus. If the ‘Financial support’ option isn’t available, please ensure that you have the most up to date version of the app.

People self-isolating could be contacted by NHS Test and Trace to ensure they are staying at home and any suspicions of non-compliance could be referred to local authorities and police to investigate further.

Information about the scheme

Who can get the Test and Trace Support Payment?

To get the Test and Trace Support Payment, you must:

  • have been told to stay at home and self-isolate by NHS Test and Trace or via the NHS COVID-19 App, either because you have tested positive for coronavirus or have recently been in close contact with someone who has tested positive;
  • have responded to messages received from NHS Test and Trace (which will have been received via a combination of email, text, letter or phone call) in which you have provided your contact details and where you have tested positive, the details of your contacts.
  • be employed or self-employed;
  • be unable to work from home and will lose income as a result; and
  • currently receiving, or are the partner of someone in the same household who is receiving, Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.

How much is the payment?

You may be supported by a lump sum payment of £500.

Will this payment be taxed?

This payment will be subject to income tax. It will not be subject to National Insurance contributions.

How long will this be in place for?

The scheme will run until 31 March 2021.

When will I be able to make a claim?

Originally, if you had been told to self-isolate on or after 28/9/20, you could claim up to 14 days after your period of self-isolation had ended. However from 18/01/21 claims must be within 28 days following the first day of self-isolation.

Discretionary Scheme

A discretionary £500 lump sum payment may be available to an individual who meets the main qualifying criteria for the Test and Trace Support Payment (they are a low-income worker who is unable to work because they are self-isolating) and is not in receipt of one of the qualifying benefits, and:

  • have savings of less than £3,000, and
  • are on a low income (average gross weekly pay, prior to isolating, of less than £305.20 but more than £95.85, and
  • will suffer financial hardship as a result of not being able to work while they are self-isolating (reduction in income due to self-isolation of more than 50% of the applicants’ gross pay)

Please note if you are unable to work due to national lock down restrictions you will not be eligible for this payment, even if you have been told to self-isolate by NHS Test and Trace.

The Department of Health & Social Care have provided the council with a limited funding amount of £46,000 to support residents via our discretionary scheme, no additional funding will be provided.

Read further information about the discretionary scheme (opens in a new window)

Before you start

You will need the following information to complete this form:

  • A copy of your latest bank statement (which clearly shows your name, sort-code and account number of the account that you would like the payment to be made into);
  • Proof of self-employment e.g. most recent years statement of finalised accounts or evidence of self-assessment returns;
  • Proof of your NHS Test and Trace Account ID for coronavirus COVID-19 or the Account ID you have received from NHS Test and Trace to self-isolate. You will also need to engage with NHS Test and Trace by visiting your NHS account (if requested by them) to input your details such as your date of birth and post code.
  • Your National Insurance Number


If you believe that you may qualify you can apply online by clicking on the button below.

Apply for a Test and Trace Self-isolation Payment