Test and Trace Support Payment


If you believe that you may qualify you can apply online by clicking on the button below.

Apply for a Test and Trace Self-isolation Payment


On 28 September 2020, the Government introduced the Test and Trace Support Payment scheme to help support people on low incomes if they lose money as a result of self-isolation. The scheme is designed to encourage people to get tested if they have symptoms. This is important to help stop the transmission of COVID-19 and avoid further economic and societal restrictions. The scheme will last until 24 March 2022.

The need to stay at home if told to do so is now a legal requirement and those who fail to do so could face fines of at least £1,000. For the most serious breaches of the rules, including preventing others from self-isolating, for example business owners threatening self-isolating staff with redundancy, the fines could be as high as £10,000.

People self-isolating could be contacted by NHS Test and Trace, to ensure they are staying at home and any suspicions of non-compliance could be referred to local authorities and police to investigate further.

Information about the scheme

Please note if you are unable to work due to national lockdown restrictions you will not be eligible for a test and trace support payment.

Who can get the Test and Trace Support Payment?

To get the Test and Trace Support Payment, you must:

  • Have been told to stay at home and self-isolate by NHS Test and Trace or via the NHS COVID-19 App, because you have been confirmed as having tested positive for COVID-19 via a PCR test or because you have been identified as an adult unvaccinated close contact of someone who has tested positive for COVID-19 either via a positive Lateral Flow or PCR test and you are not exempt* from self-isolation; or
  • Be the parent or guardian and need to take time off work to care for a member of your household who is:
    • Aged 15 or younger and has been told to stay at home and self-isolate by NHS Test and Trace because they have tested positive for COVID-19; or
    • Aged 25 or under with an Education, Health and Care (EHC) Plan and been told to stay at home and self-isolate by NHS Test and Trace because they have tested positive for COVID-19; or
    • Aged 25 or under, is not exempt* from self-isolation, has an EHC Plan and has been notified by NHS Test and Trace or via the NHS COVID-19 App, as being a close contact of someone with COVID-19; or
    • Is self- isolating because there was an outbreak at their education or childcare setting, and they have been sent home by their local public health team.
  • Have responded to messages from NHS Test and Trace and have provided any legally required information, such as details of their close contacts;
  • Be employed or self-employed;
  • If you are working in the care sector, be fully vaccinated unless you are exempt, not be refused entry into your workplace because a member of your household has tested positive and not be entitled to a payment from the Adult Social Care Infection Control Fund;   
  • Be unable to work from home and will lose income as a result; and
  • Currently receiving, or are the partner of someone in the same household who is receiving, Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseekers Allowance, Income Support, Housing Benefit and/or Pension Credit.

* Exemptions:

  • You are fully vaccinated; or
  • You are below the age of 18 years and 6 months; or
  • You have taken part in or currently part of an approved COVID-19 vaccine trial; or
  • You are not able to get vaccinated for medical reasons.

Update to Self-Isolation Exemptions

From 14 December 2021, fully vaccinated adults and young people who have been identified as the contact of a COVID-19 case should take an NHS lateral flow test every day for seven days. The following groups are eligible to take part in daily testing if they have been identified as a close contact of a confirmed COVID-19 case:

  • fully vaccinated household and non-household adult close contacts.
  • contacts who have taken part in, or are currently part of, an approved COVID-19 vaccine trials.
  • contacts who are unable to get vaccinated for medical reasons.
  • contacts who are between the ages of 5 and 18 years and 6 months.

As these individuals do not have to self-isolate, they – or their parents and guardians, in the case of young people – will be ineligible for Test and Trace Support Payment unless they test positive for COVID-19. If someone is eligible for daily testing and chooses not to take part, they will not be eligible for Test and Trace Support Payment.

Who makes the payment and how much is it?

Mansfield District Council will issue the £500 payment to those who apply and are entitled to it.

Will this payment be taxed?

This payment will be subject to income tax. It will not be subject to National Insurance contributions.

How long will this be in place for?

The scheme will run until 24 March 2022.

When will I be able to make a claim?

Claims can be made up to 42 days after the first day of self-isolation.

Discretionary Scheme

A discretionary £500 lump sum payment may be available to an individual who meets the main qualifying criteria for the Test and Trace Support Payment and is not in receipt of one of the qualifying benefits, and;

  • have savings of less than £5,000;
  • is on a low income (average gross weekly pay, prior to isolating), of less than £500.00  but more than £96.35, and;
  • will suffer financial hardship as a result of not being able to work while they are self-isolating.

The Department of Health and Social Care (DHSC) has committed to providing further discretionary funding on an ongoing monthly basis until the scheme ends on 24 March 2022.

Read further information about the discretionary scheme (opens in a new window).

Before you start

You will need the following information to complete this form:

  • A copy of your latest bank statement (which clearly shows your name, sort-code and account number of the account that you would like the payment to be made into);
  • Proof of self-employment, for example most recent years statement of finalised accounts or evidence of self-assessment returns;
  • Your National Insurance Number
  • Parents or guardians will also need to provide either;
    • The childs/young persons NHS Test and Trace Account ID, or
    • A screenshot of a young persons NHS Covid 19 App notification telling them to self-isolate AND evidence that the young person has an Education, Health and Care Plan

We will carry out any checks necessary to ensure claims are genuine. Please only apply for this support payment if you are entitled to it.