Services update

Latest information on council services that have been impacted by COVID-19.

Customer services

Following the Prime Minister's announcement on Monday 23 March, our offices are now closed to the public.

Pre-bookable appointments are available on Mondays, Wednesdays and Fridays from 10am to 2pm for help with any council-related enquiry that cannot be dealt with online or over the phone and requires face-to-face contact. The Civic Centre will not be open to walk-in customers who don't have an appointment so members of the public are asked not to visit.

Please contact us via the following methods in the first instance:

We are working hard to ensure we can sustain our critical services. Council employees are working from home where possible, to keep themselves well. They will be redeployed to help community efforts to support our most vulnerable residents when needed. 

Read more details in our press release.

Bins and recycling

Domestic household waste (green bin) and recyclable waste (blue bin) collections are taking place as normal.

Mansfield and Warsop recycling centres have now reopened with restrictions in place to support social distancing measures. Check all recycling centres information on the Nottinghamshire County Council website (opens in new window).

Garden waste collections

Garden waste collections are now taking place again, after a short break in service due to COVID-19. We will announce any refunds or discounts due to the break in service later this year.

Bulky waste collections

Bulky collections are taking place again, after a short break in service due to COVID-19. There will be a limited number of collection slots available each day which must be booked and paid for in advance.

At time of booking you will be asked a series of questions by our contact centre team to assess risk of collection. 

We are unable to collect builders’ rubble or hazardous waste including paint, tyres or asbestos. Items must be left out for 72 hours before they are collected and soft furnishings will be sprayed before they are handled.

For tips and advice for reducing, managing and handling your waste visit our page on:

Managing your waste during COVID-19

Please ensure you park your car considerately so we can empty all bins that are put out for collection. Individual missed bins should be reported online.

We are prioritising the delivery of new bins to households that don’t have any bins. We will replace damaged bins as and when resources are available so please bear with us.

Unfortunately, the introduction of our glass recycling scheme is postponed as we redeploy staff to vital waste collections.

The Waste Transfer Station has now reopened and is open 8am to 4pm, Monday to Friday.

Crematorium and cemeteries

Following government advice, funerals can still go ahead but only with the deceased’s immediate family present. Regrettably, we are having to introduce new social distancing measures for funerals at the Mansfield Crematorium, including limiting the number of mourners to a maximum of 30 in the Thoresby Chapel and a maximum of 15 in the Newstead Chapel. We also ask that all mourners wear a face covering while in the chapels, unless exempt.

When strewing (scattering of ashes) appointments are taking place, we are limiting the number of mourners to five, plus one Chapel Attendant.

We appreciate these new measures maybe upsetting for bereaved families but we have to follow the Government’s announced social distancing restrictions to help reduce the spread of the coronavirus and to help safeguard the health and wellbeing of our staff, funeral directors staff and all those who attend funerals.

We have also reduced our contact with the public to ensure we can protect the small team we have working as much as possible, while still enabling services to take place. We also ask that all visitors are mindful of government guidance on social distancing.

The Book of Remembrance is open Monday to Friday, 10am to 4pm. It is not available at weekends even if a service is taking place. You can also view The Book of Remembrance online (opens in new window).

We are so sorry to have to introduce these measures and we can only apologise to those bereaved families affected by them but we hope everyone will understand the exceptional circumstances we are in and the importance of playing our part in the need for a collective national response to the coronavirus emergency.

Environmental Health

We are continuing to inspect high risk venues and venues with low food hygiene ratings but we are unable to conduct routine inspections at this time.

We are also investigating complaints in relation to food, COVID-19 and health and safety.

Housing

Housing repairs

We are being careful and planning ahead to make sure our services are resilient over the next four months. This means making decisions now about the types of repairs we can deliver.

To keep our staff and residents safe and to avoid the spread of coronavirus (COVID-19), we are only carrying out essential repairs inside tenants' homes. These include:

  •     leaks
  •     windows and door issues including locks and essential carpentry
  •     sanitary plumbing
  •     electrical work
  •     health and safety works
  •     fire safety works
  •     heating and hot water.

Non-urgent repairs like decorating, plastering, mould washing, bath panel replacement, adjusting doors or non-emergency surveys will be temporarily put on hold. Our normal service will resume once the risk has reduced and we will keep you updated of any developments.

Our customer service staff will ask everyone requesting a repair if anyone in their household is self-isolating. Repairs staff or our contractors will only attend a home where a tenant is self-isolating in an emergency, on a case by case basis, following advice from our public health team.

Due to the possible vulnerability and age of tenants in sheltered housing, we will be limiting the number of tradespeople coming into the sheltered schemes and only carrying out emergency repairs.

If you have any queries call 01623 463463 and press option 1. Out of hours and at weekends call 01623 463050.

Homeless prevention

We are working with our homeless community, Derby City Mission and Framework outreach team to ensure that rough sleepers and volunteers are safe and well and trying to move them into longer-term accommodation.

Anyone who would like advice about their housing situation should contact us as early as possible by calling 01623 463463, emailing homeless@mansfield.gov.uk or complete a Homeless Triage Assessment Form which can be found on the Homefinder website (opens in new window).

Homefinder service

Homefinder is now running a complete service, our preferred method of contact is via email at homefinder@mansfield.gov.uk Medical and Welfare information can now be completed online by updating your Homefinder application and any supporting information can be uploaded on your Homefinder account homepage.

If you are offered accommodation, you will need to upload your eligibility and affordability documentation via your Homefinder application on your Homefinder account. If you are offered a viewing, strict social distancing will apply as we seek ways to make the process safe for staff and applicants.

It is beneficial to all applicants to ensure an email address is linked to your Homefinder application, as moving forward many of our working processes will be switched to online until such a time that social distancing is no longer a must. 

A new online Homeless Triage form is now available for all applicants who are homeless or threatened with homelessness. If you are already registered on Homefinder this form will appear on your homepage at the bottom of the page. 

If you are not registered with Homefinder and want to make a homeless application, you will need to start your Homefinder application form in order to access the Homeless Triage Form, which will appear once you have competed the first two pages of the Homefinder application. Please do not complete this form unless you are homeless or threatened with homelessness.

Planning

Development management during COVID-19

Applications are being dealt with as normal. If you have a general enquiry which is not related to a specific case please email pbc@mansfield.gov.uk. If you have an active case, please contact your Case Officer by email.

Applications are continuing to be validated and processed using the procedures detailed in the following document Development management during COVID-19 protocol (opens in a new window)

Leisure and wellbeing

Mansfield Palace Theatre and Mansfield Museum are closed until further notice.

Public events and activities organised by us are to be postponed until further notice.

Our children’s play areas, outdoor gym equipment and trim trails have reopened. We ask that visitors adhere to social distancing guidelines, wash their hands or use hand sanitiser before and after they use play equipment. Place your litter in bins provided. If bins are full take your litter home with you.

Mansfield District Leisure Trust reopened their indoor venues on 25 July except River Maun Recreation Centre. Please check the venues' websites for information about activities that are available: Water MeadowsRebecca Adlington Swimming CentreRiver Maun Recreation Centre and Oak Tree Leisure Centre. Please visit the Mansfield District Leisure Trust website (opens in new window) for answers to any questions about membership payments and tips on staying active.

Town centres and parking

Walkden Street car park is closed. The Four Seasons Shopping Centre multi-storey car park and all surface council car parks in the district are open and fees are half price until 31 December 2020. For car parking fees, please visit our parking page.

To ensure there are spaces available for visitors, parking terms and conditions are being enforced. Please make sure you don’t overstay the time limit in our car parks, ensure you park in allocated bays and only use disabled bays if you have a blue permit. 

The Shopmobility service has reopened in a shop unit in the Four Seasons Shopping Centre. For information about the service, visit our Shopmobility page.

The Town Centre Office (on Clumber Street) is open Monday to Friday, 9am to 3pm, for green trade waste bags, season tickets, dispensations and radar keys. Customers must make an appointment before visiting the office by calling 01623 463073.

Public toilets at the Four Seasons shopping centre are open from 9am to 5pm (Monday to Saturday) and 10am to 4pm (Sunday). The facilities at the Old Town Hall have remained closed due to ongoing renovation work at the premises. Facilities have also been kept open and free to use at Rose Lane, Mansfield Woodhouse and High Street, Warsop from 8am to 4pm, Monday to Saturday. 

Mansfield Market is open with social distancing measures in place, which will remain under constant review.

The majority of shops in our town centres have reopened. We have put measures in place to support social distancing, including queue and one-way systems. We are working closely with Mansfield BID to ensure the town centre is safe for visitors, including providing hand sanitiser stations and signage.

Visit the town safely:

  • Do not visit if you have COVID-19 symptoms.
  • Keep your distance.
  • Follow directional signage.
  • Queue in allocated areas.
  • Wash your hands.
  • Use face coverings as per government guidelines.
  • Be respectful to visitors and staff.

If you are visiting the town centre bars and restaurants then you should also:

  • Be aware of queuing restrictions and table booking requirements.
  • Prepare your travel in advance, book a taxi, find out about bus routes.
  • If you’ve had one to many, there are safe spaces for you to recover.
  • Police, CCTV and night time ambassadors are here to keep the town safe.

 

Updated 5 October 2020