Services update

Latest information on council services that have been impacted by COVID-19.

Customer services

Our offices are closed to the public. Pre-bookable appointments are available on Mondays, Wednesdays and Fridays from 10am to 2pm for help with any council-related enquiry that cannot be dealt with online or over the phone and requires face-to-face contact. The Civic Centre will not be open to walk-in customers who don't have an appointment so members of the public are asked not to visit.

Please contact us via the following methods in the first instance:

We are working hard to ensure we can sustain our critical services. Council employees are working from home where possible, to keep themselves well. They will be redeployed to help community efforts to support our most vulnerable residents when needed. 

Read more details in our press release.

Bins and recycling

Domestic household waste (green bin), recyclable waste (blue bin) and garden waste (brown bin) collections are taking place as normal.

After being postponed in spring 2020, the glass recycling bins are now being delivered to residents and collections will start in April. 

Please ensure you park your car considerately so we can empty all bins that are put out for collection. Individual missed bins should be reported online.

We are prioritising the delivery of new bins to households that don’t have any bins. We will replace damaged bins as and when resources are available so please bear with us.

Mansfield and Warsop recycling centres have now reopened with restrictions in place to support social distancing measures. Check all recycling centres information on the Nottinghamshire County Council website (opens in new window).

Bulky waste collections

There are a limited number of collection slots available each day which must be booked and paid for in advance.

At time of booking you will be asked a series of questions by our contact centre team to assess risk of collection. 

We are unable to collect builders’ rubble or hazardous waste including paint, tyres or asbestos. Items must be left out for 72 hours before they are collected and soft furnishings will be sprayed before they are handled.

For tips and advice for reducing, managing and handling your waste visit our page on:

Managing your waste during COVID-19

Crematorium and cemeteries

For the latest information, please visit the Mansfield Crematorium website (opens in new window).

Environmental Health

We are continuing to inspect high risk venues and venues with low food hygiene ratings but we are unable to conduct routine inspections at this time.

We are also investigating complaints in relation to food, COVID-19 and health and safety.

Housing

Housing repairs

We are continuing to take all the necessary precautions and are planning ahead as far as we possibly can to ensure our repairs and maintenance service remains resilient over the coming weeks and months.  As a result of the current lockdown, we have reviewed the types of repairs we can deliver with the safety of our residents and employees in mind.

At present we are continuing to undertake most of our repairs and maintenance obligations however we are prioritising emergency and urgent repairs. Please note that all repairs which are logged will be prioritised on a case by case basis to allow us to effectively manage the current workload around the urgency of the repairs received. This may mean that you may wait a little longer for your repair to be completed however we will try to give you an estimated completion time. If in the meantime you think a repair has become much worse please let us know.

In order to help us minimise any risks from the possible spread of coronavirus, we ask you to please follow the below actions before and during our visit to your home:

  • Ventilate the room(s) in which the work is to be undertaken by opening any windows/doors at least half hour prior to our visit
  • Leave all internal doors to the property open to reduce the number of touch points
  • Maintain social distancing at all times
  • Clear the immediate work area of any personal items and belongings

Our employees reserve the right to leave the property without completing the work and re-scheduling the repair where the above guidance is not followed by all members of the household after ensuring the property is first made safe.

We appreciate this is a very difficult time for everyone and we hope that by undertaking the above actions alongside the measures put in place by our employees in readiness for our visit to your home we can continue to minimise the risk of contracting or spreading coronavirus.

Homefinder service

Homefinder is running as normal. You can contact us by emailing homefinder@mansfield.gov.uk or visiting the Homefinder website (opens in new window).

If you are offered a viewing, strict social distancing will apply as we seek ways to make the process safe for staff and applicants.

Homeless prevention

We are working with our homeless community, Derby City Mission and Framework outreach team to ensure that rough sleepers and volunteers are safe and well and trying to move them into longer-term accommodation.

Anyone who would like advice about their housing situation should contact us as early as possible by calling 01623 463463, emailing homeless@mansfield.gov.uk or complete a Homeless Triage Assessment Form which can be found on the Homefinder website (opens in new window).

Planning

Development management during COVID-19

Applications are being dealt with as normal. If you have a general enquiry which is not related to a specific case please email pbc@mansfield.gov.uk. If you have an active case, please contact your Case Officer by email.

Applications are continuing to be validated and processed using the procedures detailed in the following document Development management during COVID-19 protocol (opens in a new window)

Leisure and wellbeing

Mansfield Palace Theatre and Mansfield Museum are closed until further notice.

Public events and activities organised by us are to be postponed until further notice.

Our tennis courts (on Carr Bank park and Racecourse park), golf course (on King George V Park) and outdoor gym equipment on all of our parks will reopen on 29 March in line with Government guidance. 

The bowling greens are currently having some maintenance and will reopen in April. 

Our children’s play areas and trim trails are open. We ask that visitors adhere to social distancing guidelines, wash their hands or use hand sanitiser before and after they use play equipment. Place your litter in bins provided. If bins are full take your litter home with you.

Leisure centres - Please check the venues' websites for information about activities that are available: Water MeadowsRebecca Adlington Swimming CentreRiver Maun Recreation Centre and Oak Tree Leisure Centre. Please visit the Mansfield District Leisure Trust website (opens in new window) for answers to any questions about membership payments and tips on staying active.

Town centres and parking

Walkden Street car park is closed. The Four Seasons Shopping Centre multi-storey car park and all surface council car parks in the district are open. View parking fees on our parking page.

The Shopmobility service has reopened in a shop unit in the Four Seasons Shopping Centre. For information about the service, visit our Shopmobility page.

The Town Centre Office (in the Old Town Hall) is closed. For green trade waste bags, season tickets, dispensations and radar keys, please call 01623 463073.

Public toilets at the Four Seasons shopping centre are open from 9am to 5pm (Monday to Saturday) and 10am to 4pm (Sunday). Facilities have also been kept open and free to use at Rose Lane, Mansfield Woodhouse and High Street, Warsop from 8am to 4pm, Monday to Saturday. 

Mansfield Market is open with essential retailers only and with social distancing measures in place, which will remain under constant review.

Visit the town safely:

  • Do not visit if you have COVID-19 symptoms.
  • Keep your distance.
  • Follow directional signage.
  • Queue in allocated areas.
  • Wash your hands.
  • Use face coverings as per government guidelines.
  • Be respectful to visitors and staff.

 

Updated 26 March 2021