Services update

Latest information on council services that have been impacted by COVID-19.

Customer services

Following the Prime Minister's announcement on Monday 23 March, our offices are now closed to the public until further notice.

Please contact us via the following methods in the first instance:

We are also working hard to ensure we can sustain our critical services beyond the next 12 weeks. Council employees are working from home where possible, to keep themselves well. They will be redeployed to help community efforts to support our most vulnerable residents when needed. 

Bins and recycling

Domestic household waste (green bin) and recyclable waste (blue bin) collections are taking place as normal.

On 18 May, some of the county's Houshold Recycling Centre reopened with restrictions in place to support social distancing measures. Both Mansfield's and Warsop's recycling centres remains closed. Check all recycling centres information on the Nottinghamshire County Council website (opens in new window).

Garden waste collections

Garden waste collections will begin again from Monday 18 May, after a short break in service due to COVID-19.

To ensure we can empty your bin please ensure:

  • Your bin is out for collection by 6am
  • Your bin is not overloaded and loosen any compacted waste to stop it sticking in the bin
  • Your bin is not contaminated with food, recycling or domestic household waste.

We are unable to collect any side waste and cannot make any extra collections. Please bear this in mind when refilling your bin.

We will announce any refunds or discounts due to the break in service later this year.

We are strongly discouraging bonfires to get rid of your garden waste. Not only can bonfires cause unnecessary callouts for the Fire Service, smoke can be harmful for any vulnerable neighbours such as those who are self-isolating because they are high risk or have a suspected or confirmed case of COVID-19 and also children, older people and those with breathing and heart conditions. Please look into composting garden waste at the Recycle Me New website (opens in new window). For more information about bonfires and smoke control visit our pollution webpage.

Bulky waste collections

Bulky collections will begin again from Monday 18 May, after a short break in service due to COVID-19.

There will be a limited number of collection slots available each day which must be booked and paid for in advance.

At time of booking you will be asked a series of questions by our contact centre team to assess risk of collection. 

We are unable to collect builders’ rubble or hazardous waste including paint, tyres or asbestos. Items must be left out for 72 hours before they are collected and soft furnishings will be sprayed before they are handled.

For tips and advice for reducing, managing and handling your waste visit our page on:

Managing your waste during COVID-19

Please ensure you park your car considerately so we can empty all bins that are put out for collection. Individual missed bins should be reported online.

We are prioritising the delivery of new bins to households that don’t have any bins. We will replace damaged bins as and when resources are available so please bear with us.

Unfortunately, the introduction of our glass recycling scheme is postponed for at least 12 weeks as we redeploy staff to vital waste collections. 

The Waste Transfer Station has now reopen to normal hours.

Crematorium and cemeteries

Following government advice, funerals can still go ahead but only with the deceased’s immediate family present. Regrettably, we are having to introduce new social distancing measures for funerals at the Mansfield Crematorium, including limiting the number of mourners to maximum 15 immediate family members.

We appreciate these new measures maybe upsetting for bereaved families but we have to follow the Government’s announced social distancing restrictions to help reduce the spread of the coronavirus and to help safeguard the health and wellbeing of our staff , funeral directors staff and all those who attend funerals.

We have also reduced our contact with the public to ensure we can protect the small team we have working as much as possible, while still enabling services to take place. We also ask that all visitors are mindful of government guidance on social distancing.

Only those attending funerals, funeral directing staff, ministers/officiants and our own staff can now access the building and Book of Remembrance. You can also view The Book of Remembrance online (opens in new window).

We are so sorry to have to introduce these measures and we can only apologise to those bereaved families affected by them but we hope everyone will understand the exceptional circumstances we are in and the importance of playing our part in the need for a collective national response to the coronavirus emergency.

Environmental Health

We have suspended food premises inspections until further notice.

Housing

Housing repairs

We are being careful and planning ahead to make sure our services are resilient over the next four months. This means making decisions now about the types of repairs we can deliver.

To keep our staff and residents safe and to avoid the spread of coronavirus (COVID-19), from Monday 23 March 2020 we will only be carrying out essential repairs inside tenants' homes. These include:

  •     leaks
  •     windows and door issues including locks and essential carpentry
  •     sanitary plumbing
  •     electrical work
  •     health and safety works
  •     fire safety works
  •     heating and hot water.

Non-urgent repairs like decorating, plastering, mould washing, bath panel replacement, adjusting doors or non-emergency surveys will be temporarily put on hold. Our normal service will resume once the risk has reduced and we will keep you updated of any developments.

Our customer service staff will ask everyone requesting a repair if anyone in their household is self-isolating. Repairs staff or our contractors will only attend a home where a tenant is self-isolating in an emergency, on a case by case basis, following advice from our public health team.

Due to the possible vulnerability and age of tenants in sheltered housing, we will be limiting the number of tradespeople coming into the sheltered schemes and only carrying out emergency repairs.

If you have any queries call 01623 463463 and press option 1. Out of hours and at weekends call 01623 463050.

Homeless prevention

We are working with our homeless community, Derby City Mission and Framework outreach team to ensure that rough sleepers and volunteers are safe and well and social distancing guidelines are followed.

Planning

Development management during COVID-19

The Government has recognised the importance of allowing the planning system to continue to operate so that it can support the local economy. It has been advised that planning authorities should continue to provide the best service possible and to take an innovative approach using all options to continue the service.

On this basis the development management function at Mansfield District Council will operate as follows:

All planning officers, as advised by the Government, are working from home and therefore should you wish to contact a case officer please use their e mail address and not their telephone number. If you have a general enquiry which is not related to a specific case please email pbc@mansfield.gov.uk

Applications are continuing to be validated and processed using the procedures detailed in the following document Development management during COVID-19 protocol (opens in a new window)

Leisure and wellbeing

Mansfield Palace Theatre and Mansfield Museum are closed until further notice.

Public events and activities organised by us are to be postponed for 12 weeks (until Monday 8 June 2020).

Our children’s play areas and outdoor gym equipment and trim trails are closed. Signage will be put up on site. Car parks on our parks are also closed until further notice. Parks and open spaces remain open but the public must follow the strict guidance on remaining two metres away from other people.

Mansfield District Leisure Trust has announced the closing of our leisure centres Water MeadowsRebecca Adlington Swimming CentreRiver Maun Recreation Centre, and Oak Tree Leisure Centre. Please visit the Mansfield District Leisure Trust website (opens in new window) for answers to any questions about membership payments and tips on staying active.

Grass cutting

We are pleased to announce that we have been able to reinstate some of our grass cutting and grounds maintenance services. The Parks team will cover essential grass cutting in parks, road sight-lines, cemeteries and grass cutting on housing estates (prioritising complexes for older people). We are also going to be maintaining minimal sports pitches and bowling greens because even though these facilities cannot be used at the moment, we still need to look after them so that they are ready to be used once we can lift the restrictions.

These services are being kept to a basic service and we are keeping staff involved to a minimum and with social distancing procedures in place. Many of these tasks can be undertaken by lone workers and vehicles and equipment are thoroughly sanitised at the end of each day.

Due to the reduced service, there will be some areas that will not receive the attention or the standard of grounds maintenance residents have been used to in the past and we won’t always be in a position to respond to requests for service. We ask that residents please be patient during this time. Our overall priority is to keep everyone safe - as well as trying to keep on top of the grass.

Town centres and parking

Walkden Street car park is closed and the Shopmobility scheme based there is currently unavailable. All other council car parks in the district are open and free to use.

All Mansfield District Council car parks across the district are now free to use, with no parking charges.

Due to revised government guidelines, our public toilets have been reopened on reduced hours (9am to 3pm) and are free to use.

The majority of Mansfield Market has been closed. The only traders remaining will be fruit and vegetable stalls and a meat vendor to allow the public continued access to fresh produce. This is subject to social distancing measures being followed and will remain under constant review. 

The Town Centre Office (on Clumber Street) is closed until further notice. For season tickets and any town centre parking queries please call 01623 463073.

 

Updated 27 May 2020