Emotional support

We understand the following organisations or businesses are able to support residents requiring emotional support, however, the council is not responsible for the coordination of these groups.

All contact details listed below are provided for reference only.

Public Health England

Public Health England have published a variety of webpages and documents which you may find useful.

Jigsaw Support Scheme

Mansfield Fire Station,
Rosemary Street,
NG19 6AB

Telephone: 01623 232800
Facebook Page: Jigsaw Support Scheme Facebook page
Website: Jigsaw Support Scheme website

Open 9am-3pm Monday to Friday for support around hoarding and mental health. Limited service provision at the moment but will provide telephone support, crisis intervention and signposting. Please leave a message if there is no answer on the above number.

Age UK Nottingham and Nottinghamshire

Offering a range of services for older people and their carers, tailored to your needs and circumstances. 

Please the see the links below for further information.

Latest service update from the Age UK website.

Support for lonely or isolated older people.

AGE UK Connect

Providing telephone welfare checks and for the most isolated and vulnerable people of our community, practical support with shopping and/or prescription collection support.
Telephone: 01623 488217 
Email: connect@ageuknotts.org.uk

Further information
We anticipate demand to increase by the day so please be patient.

British Red Cross Coronavirus Support Line

If you're staying at home and finding it hard to access food or medication, or if you are feeling lonely or worried, the red cross are offering their support to help.

Helpline: 0808 196 3651
Operates daily from 10:00am - 6:00pm.

Please visit the redcross website for more information.


Visit the Samaritans website for further information on how they can support you.


You can contact Childline for a confidential chat between the hours of 9am - midnight.

Please visit the Childline website for further information.

Mind Nottinghamshire

Mind provide support for mental health and emotional wellbeing.

Please see the Mind website for the latest information and contact details.

NHS Mental Health Advice and Tips

Please visit the NHS website for advice and tips on how to look after your mental health, including a section on the coronavirus and mental wellbeing.

Clearways Counselling Service

Ladybrook Community Centre
William Kaye Hall
Bancroft Lane,
NG18 5JJ

Telephone: 07988 756095
Website: Clearways Counselling and Support Services website

Further information
Offering counselling support via telephone and online methods. 
Please contact the mobile number provided in the first instance if you would like to self-refer or enquire about services. 
Emails and Facebook messages are not always monitored during this busy period. 


The charity supporting single parent families to live secure, happy and fulfilling lives.

Telephone: 0808 802 0925-free helpline number with interpreters available.  Deaf and speech impaired callers can access the helpline via the NGT Text Relay Service. Text users can prefix their call with 18002.
Website: Gingerbread website

Further information
The helpline is open Mondays 10am-6pm, Tuesdays/Thursdays/Fridays 10am-4pm, Wednesdays 10am-1pm and 5-7pm. 
Advice and support can be provided around any issues which impact on single parents, such as child maintenance, contact, employment, education, benefits, housing and debt.
Specific information about how Corona Virus impacts on single parent families can be found by visiting the Gingerbread website.
The helpline is running as normal at the moment.


Support for older people around loneliness and isolation

Telephone: 0800 716543 (freephone)
Email: info@reengage.org.uk
Website: Reengage website

Further information
Volunteers contact older people to reduce loneliness and isolation. 
Referrals can be made by phone or online at https://www.reengage.org.uk/refer/

CGL New Directions Mansfield

Unit 2 and 3 Sherwood Court,
Sherwood Street,
NG18 1ER

Telephone: 0115 896 0798
Email: notts@cgl.org.uk
Website: Change Grow Live website

Further information
New Directions is continuing to provide support around drug and alcohol issues to existing and new services users.
To refer yourself for support, please call the number above or fill in the referral form.
A worker will contact you by telephone to complete an assessment. 

Suicide Support Group-SSG

Friends Meeting House,
Rosemary street
NG19 6AB

Telephone: 07456 481928
Website: SSG Facebook page

Further information
Only 2 volunteers. Available through Facebook messenger throughout the day.
Not available between 8pm and 6am.

Focus Point Community Support Network, Mansfield Woodhouse

Vale Road, 
Mansfield Woodhouse,
NG19 8DR 

Telephone: 07311 646758
Facebook page: Focus Point Community Support Network Facebook page
Email: focuspointmw@gmail.com

Further Information 
Provides support for elderly or vulnerable Mansfield Woodhouse residents with shopping, collecting prescriptions, errands, practical support and friendly telephone calls.
Call the number above and leave a message if there is no answer.

Mansfield CVS Befriending Phone Line

Telephone: 01623 392444
YouTube page: Mansfield CVS video

Opening Hours
Monday - Friday 12:00noon - 8:00pm, Saturday and Sunday 4:00pm - 8:00pm.

Further Information
Open to all Mansfield residents who may be struggling with their emotions and feelings or are feeling isolated and need someone to talk to.  For more information, please see the You Tube video created by CVS's CEO, Steve. 

Young Minds

A well trusted charity providing advice and information about a number of mental health issues.

Please see Young Minds Website for more information.


Safe and reliable advice about young people's mental health, created by experts and parents together.

Please see the MindEd website for more information.

Sherwood Forest Hospital- Family Liaison Services

A new dedicated patient liaison service is being launched at Sherwood Forest Hospitals to help families keep in touch with their loved ones whilst they are in hospital.

Please see Sherwood Forest Hospital Webpage for more information. 

Children's Centre Services

Facebook page: Children's Centre Service Facebook page
Email: CC.Mansfield@nottscc.gov.uk
Website: Notts Children Centre Service website

For South East Mansfield (Ravensdale, Oak Tree and Bellamy) call Ravensdale Children's Centre of 0115 977 3740.
For North Mansfield (Warsop and Woodhouse) call Mansfield Woodhouse Children's Centre on 0115 977 3765.
For West Mansfield (Ladybrook, Bull Farm, Pleasley and Titchfield) call Ladybrook Children's Centre on 0115 977 3763.

Eating Disorders and Coronavirus

Please visit the BEAT website for information.


Hetty's provides support to families affected by a loved one's alcohol or drug misuse.

Telephone number: 01623 643467 (office number) or 0800 0 5 0941 (helpline number)
Website: Hetty's Covid-19 Support Page
Facebook page: Hetty's Facebook page

Additional Information
The helpline is open from 9am to 9pm, 7 days a week for people needing support. Appointments are still taking place over the phone or through other online platforms such as Skype, Facebook, Zoom etc.


Shout is an affiliate of Crisis Text Line® in the UK that provides free, confidential support, 24/7 via text.
It’s the first free 24/7 texting service in the UK for anyone in crisis anytime, anywhere.
Shout is available in England, Scotland, Wales, and Northern Ireland.

Website: Shout - Crisis Text Line
Text Shout to: 85258

The Mix

The Mix are always here to help young people with any issue they’re facing, and at this challenging time, our services are more needed than ever. 

Please see the Mix Website for more information.

Wellbeing Support for Our NHS People

The new NHS staff support helpline and text service provides professional coaching and support to NHS staff around bereavement, mental health, wellbeing and other challenges.

Telephone:  0300 131 7000 (7:00am-11:00pm daily)
Text:  FRONTLINE to 85258
Website:  NHS Support Website

Corona Virus - A Book for Children

A free information book has been produced, explaining the coronavirus to children.  The book has been illustrated by Gruffalo illustrator Axel Scheffler and is aimed at 5-9 year olds.

Please see the Nosy Crow website for more information.

Notts Healthcare Mental Health Crisis Helpline

Telephone:  0300 303 0165
Website:  Nottinghamshire Healthcare Website 

Further Information
The helpline is open 24 hours a day, seven days a week and is open to people of all ages who are in a mental health crisis.  Please see the website for more information about the service, including how to access the service if you are deaf or hard of hearing.