Service Standards
Mansfield District Council is proud of the quality of services we provide and we are committed to providing a high standard of service to all our customers
Our Standards
Our service standards set out the quality of service you can expect from us and as well as general service standards, we have also developed specific service standards relating to different service areas within the housing department.
You can access any of our service standards by clicking on the related standard on the right hand side of this page
Our Performance
We use a variety of methods to measure how we are performing against our standards including performance indicators, customer feedback and mystery shops.
The Housing Services Panel scrutinises our performance against the standards and will hold us to account where we do not meet any of the standards.
Your Expectations
If you are in any way dissatisfied with our service you can contact the relevant section to discuss your concerns. If you have already contacted us and we have not resolved the matter, you should make a formal complaint using our formal complaints procedure