Landlord services are responsible for approximately 6800 properties across the district with the management of those properties and estates delivered from the Civic Centre. The day to day repair of our homes is mainly carried out by the housing repairs service who are based at Vale Road, Mansfield Woodhouse. All services are delivered in compliance with the statutory and regulatory requirements and where appropriate in line with 'best practice'
Tenancy and estate management
Housing is a key service for many households throughout Mansfield. The quality of their housing and the environment in which they live in is very important to most people and can have a major impact on their quality of life. Tenancy and estate management is a term used to describe a wide range of services relating to the management of housing and surrounding neighbourhood. Any matter, which can impact upon a resident's quiet enjoyment of their home or the environment in which they live, can be described as a tenancy or estate management issue. The service aims to deliver an effective and robust tenancy and estate management service by taking all necessary steps to ensure that tenants adhere to their tenancy obligations and by providing advice to tenants and other service users regarding their rights and responsibilities and the standards of service they can expect to receive.
Rent collection and arrears recovery
The Council has to collect rent to pay for the services it provides. If you owe us money we expect you to pay and there are a variety of ways in which you can pay your rent. However, we recognise that sometimes you may struggle to make ends meet, that is why we want to try and help you before you get into arrears.
The most important thing is to contact us as soon as possible. The sooner we know that you have problems, the easier it is for us to help. For further advice or assistance with rent payments contact your local housing office listed on the right hand side of this page.
Repairs and maintenance
We aim to carry out repairs to Council properties efficiently and to a high quality, in accordance with the law and our own policies and procedures.We are therefore responsible for keeping the outside of your home and it's basic structure in good repair. We are also responsible for maintaining installations (such as central heating, water heating and the supply of gas, electricity and water) in good working order. For further information on the repairs service click on the related page on the right hand side.
Right to Buy and Leasehold Management
Existing Council tenants are, in certain circumstances, able to buy their homes. For further information click on the related page on the right hand side.
The Council is committed to ensuring that tenants are involved in decisions that affect their homes, communities and quality of life. It therefore provides various ways in which tenants can be kept informed, consulted and involved. For further information on tenant participation click on the related page on the right hand side.