Rent collection and arrears recovery
The Council has to collect rent to pay for the services it provides. If you owe us money we expect you to pay. However, we recognise that sometimes you may struggle to make ends meet, that is why we want to try and help you before you get into arrears.
The most important thing is to contact us as soon as possible. The sooner we know that you have problems, the easier it is for us to help.
Our promise to you
- We will be approachable, supportive and always listen to your problems;
- We will try to increase your income by checking if you are claiming all the benefits to which you are entitled;
- Together we will put your debts in priority order, so that the most important are paid first;
- We will work out your realistic repayments with you, taking into account your home income and expenses;
- We will treat all information you give us in the strictest confidence.
What we ask of you
- Tell us what income you have coming in and what you pay out;
- Let us know if you have difficulty keeping to the arrangements so we can review it if necessary;
- To be honest with us.
The tenancy support service can provide a range of advice and assistance, including help with
- claiming benefits,
- debt counselling,
- keeping to tenancy conditions,
- paying bills.
We employ a specialist money advisor and a team of tenancy support workers.
You can contact your local housing office to make an appointment to see someone about the above issues.