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Garden Waste Collection Service terms and conditions

Garden Waste Collection Service terms and conditions.

These terms and conditions apply to both the Mansfield district and the Newark and Sherwood district.

  1. You have agreed to pay Mansfield District Council (MDC) to collect garden waste that has been placed in your brown bin

  2. The period of collection runs from 1 April to 31 March each year. You can purchase up to four bins in total per year. If you decide to subscribe to the service partway through the year, the cost will remain the same as for a full year.

  3. Once your payment for the service has cleared, within 10 working days we will send you a brown bin (where required) and a sticker to attach to the back of each brown bin. We can only empty brown bins which correctly display a bin sticker. If your sticker becomes detached or lost, please email mdc@mansfield.gov.uk or call 01623 463463 for a replacement. NB - If you are resubscribing for the forthcoming year, your sticker will not be issued until week commencing 19 March 2018. 

  4. Your brown bin will be emptied every two weeks from March to November and monthly during December to February. Factors such as bad weather may prevent us from emptying your bin. If we miss your brown bin collection we will do our best to collect it at a later date. However, we will not be able to give you a refund if we miss, or are unable to collect your garden waste.

  5. You are responsible for the waste that goes in your brown bin. If it becomes contaminated (by non-acceptable waste) we will not empty your brown bin and you will be responsible for removing the contaminated waste. We will not empty your bin until your next scheduled collection date following the removal of the contamination.

  6. Payment for our Garden Waste Collection Service is required every year in advance. You will be notified of the charge and payment date for the following year's service in January or February. If you do not pay the invoice by the specified date, we will withdraw your service until such time as you resubscribe to the service. To ensure you receive a continuous service from 1 April 2018, you will be required to pay for the 2018-19 service by 16 March 2018. 

  7. If you are not a current user of our Garden Waste Collection Service you will need to sign up by 16 March if you want to receive a service from 1 April 2018. This is because it can take up to ten working days to process your request once your payment has cleared.

  8. If you move to an address in Mansfield district, or an area in Newark and Sherwood district where we deliver our service, please take your brown bin with you so that you can continue to receive our service. Failure to do so could result in an additional charge for a replacement bin.

  9. If you choose to discontinue the service for any reason then you will be required to contact us at mdc@mansfield.gov.uk or call us on 01623 463463 so we can arrange for your bin to be collected in. You will not be entitled to a refund.

  10. The service is not transferable. If you move address then the service cannot be transferred to the new occupants. If the new occupiers require the service then they will have to email us at mdc@mansfield.gov.uk or call 01623 463463 to sign up for the service

  11. All brown bins remain the property of Mansfield District Council at all times.

  12. If your brown bin becomes damaged through fair wear and tear, we will repair or replace it free of charge as soon as we can. If your bin is damaged through accident, neglect or misuse, the cost of repair or replacement may be recharged to you. For damaged bins please email mdc@mansfield.gov.uk or call 01623 463463 to discuss a replacement.

  13. If your brown bin is lost or stolen, you will be charged for a replacement bin and sticker. To order a replacement, please email mdc@mansfield.gov.uk or call 01623 463463.

  14. For more information about our Garden Waste Collection Service, visit www.mansfield.gov.uk/gardenwaste

     



Page last updated: 21 February 2018
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