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Difficulty paying your Council Tax

Talk to us

Council Tax discounts and exemptions

Council Tax Reduction scheme

If you are struggling to pay your Council Tax, take action before things get worse. You may be able to get help if you are having difficulty.

Talk to us

If you are experiencing difficulty in paying your Council Tax contact the Debt Recovery Team on 01623 463463 Option 3 or email as soon as possible.

We have a statutory responsibility to collect Council Tax and failure to make payment in accordance with the instalments on your bill could result in the Council instigating enforcement action. Please see How Council Tax debts are recovered


You can also contact the local Citizens Advice Bureau at:

Mansfield CAB                    
16 Regent Street
NG18 1SS

Call: 0844 856 3411

Alternatively, you can use the free help and advice service provided by the National Debtline who can be contacted on 0808 808 4000.

Council Tax discounts and exemptions

See Council Tax discount or exemptions to find out if you're entitled.

Council Tax Reduction scheme

Check if you are eligible for the Council Tax Reduction scheme.

Help with rent and Council Tax payments isn't just for people who are unemployed, sick, disabled or elderly and on a low pension. Many people who are working are also eligible for a reduction.

Whether you qualify will depend on a number of things:

  • your household income
  • the number of people in your family , and
  • any savings you may have (the first £6,000 is ignored).

Full information is available on our benefit pages.

Information about other benefits administered through the Department for Work and Pensions and money advice can be found at under money, tax and benefits. There is also a special website for Pension Credit and Working Tax Credit, see and

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