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Homeless or at risk

Homeless prevention

If you become homeless

Priority need

Temporary accommodation

Rough sleepers

Further information

Our housing advice service provides a free impartial and confidential service for people who need help with housing issues. We offer information, advice and practical help to prevent people becoming homeless.

Homeless prevention

If you feel that you are at risk of becoming homeless, it is essential that you contact us as soon as you start to experience difficulties. We will do our best to try and prevent you from becoming homeless by:

  • Visiting you in your current home.
  • Negotiating with your landlord or mortgage provider on your behalf.
  • Providing welfare rights and budgeting advice including help with housing benefit claims.
  • Explaining your rights to you and your landlord.
  • Liaising with other services who may be providing you with support.
  • Ensuring that you are on the right banding on the Homefinder housing register.

If you become homeless

Unfortunately, on some occasions we will be unable to prevent people from becoming homeless.

A person is defined as homeless if:

  • They have no accommodation anywhere that they can legally occupy.
  • They cannot regain entry to their property.
  • It is not reasonable for them to continue living in their home, taking into account the general housing situation in the area.
  • They are at risk of violence if they remain in their home.
  • They are considered to be threatened with homelessness if it is likely that they will become homeless within 28 days.

If you do become homeless, an appointment can be made with our housing solutions team who will carry out an interview to find out the following:

  • if you are eligible for assistance
  • if you are in priority need
  • if you have a local connection
  • that you did not make yourself intentionally homeless, and
  • that you are actually homeless or threatened with homelessness.

Your homeless application and interview will go more smoothly if you can bring as much information with you as possible. Documents to bring to your interview may include:

  • identification such as a birth certificate, passport or driving licence
  • proof of child benefit
  • proof of pregnancy
  • tenancy agreement
  • eviction notice, and
  • court possession papers.

Priority need

You may have a priority need if you:

  • are pregnant
  • are 16 or 17 years old
  • have a child aged 16 or under, or aged 17 to 18 and still at school
  • are vulnerable because of age or a disability (physical or mental)
  • are homeless due to a fire, flood or other disaster , or
  • you have to leave home because of violence or abuse.

This is just a guide and there may be other situations which mean you have a priority need.

Temporary accommodation

If you are homeless, have nowhere to stay and you have been accepted as being in priority need or we think you may have priority need, we may provide you with temporary accommodation. Please contact us for more information.

Rough sleepers

We can offer special help to rough sleepers in the winter if the weather is continually cold. Please contact us for more information.

Further information

For more details see:

 



Page last updated: 23 February 2015
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